Counter Sales
Thrifty Car Rental
Total years of experience :6 years, 3 Months
Greet customers, complete necessary rental or
parking information, disclose rates, terms and
conditions of rental and obtain customer
signatures while using effective sales techniques
to encourage customers to utilize service options.
Receive telephone calls and handle
customer-related issues;direct other phone calls to
personnel or take messages.
Balance money in counter drawers, retrieve amount
of money collected during shift, complete deposit
slip and place money in safe.
Maintain and update rental agreement files; contract
and notify customers of overdue rental vehicles and
inquire as to the expected date of return; process
rental extensions
Complete, review and submit various reports to
branch manager.
Maintain cleanliness of the rental office area and
perform associated custodial duties.
Perform related responsibilities as assigned or
required.
Handling all company emails
Receive, direct and relay telephone messages, e-
mails and fax messages.
Constant updates to the Operation Manager, Sales Manager & Managing Director
Receiving requests from operation dept for car
rentals.
Updating and organizing all the office files
Giving orders to company drivers
Use of daily calendar for tasks and updates
Receiving all employee requests / issues and
reporting them to Manager
General organization of the office administration
Identify and qualify legitimate sales opportunities
Explain products and services to new and existing
customers and the potential value added
Target new customers or achieve upsells to existing
customers
Maintain records of contact, accounts and orders
Answer and direct phone calls
Organize and schedule appointments
Plan meetings and take detailed minutes
Write and distribute email, correspondence memos, letters, faxes and forms
Assist in the preparation of regularly scheduled reports
Develop and maintain a filing system
Update and maintain office policies and procedures
Order office supplies and research new deals and suppliers
Maintain contact lists
Book travel arrangements
Submit and reconcile expense reports
Provide general support to visitors
Act as the point of contact for internal and external clients
Liaise with executive and senior administrative assistants to handle requests and queries from senior managers
Greet customers, present menus, make recommendations and answer questions regarding food and beverages
Inform customers about daily specials
Suggest desserts and beverages
Take orders and relay to kitchen and bar staff
Prepare and serve foods at customers tables
Present bill to customers and accept payment
Maintain clean and well organized service areas (tables) and food storage
Clean equipments, utensils, storerooms
