Call Center Advisor
DHL Company
Total des années d'expérience :11 years, 4 Mois
• Responsible for inbound calls and make outbound calls to customers offering our products and services
• Ensure to work competitively to attain team sales target.
• Support and provide service via phones, emails as a receiver and caller
• Provides verbal and written technical reports to specialists on aspects of system status
• Maintains good working relationships with appropriate internal and external customers
• Ability to work in multitasking job and understand the impact of attitude in handling calls professionally.
• Provides advice and guidance to less experienced colleagues as required.
• Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions and unintentional disconnects.
• Effectively deal with job stress, angry callers, and upset customers
• Apply the proper telephone etiquette to satisfy various customers’ situations and building positive rapport with them.
• Ensure that all deliveries for each cycle are completed in a timely and professional manner as per DHL standards.
• Ensure all required documentation/paperwork for shipments is fully completed.
• Communicate with dispatch professionally and as per time deadlines indicated to ensure that all pickups and requests are action as per commitment to our customers.
• Ensure a high level of rapport and communication is maintained with both internal and external customers while promoting DHL’s professional image.
• Ensure that the vehicle is clean and tidy at all times and drive carefully and safely adhering to the traffic regulations of the country and ensuring safety of both self and others on the road.
To ensure incoming guest are given the highest possible personal service and handle every query in a polite and courteous manner.
Ensure that the guest's luggage to be carried from arrival point to room and from room to departure point.
Ensuring that guests are escorted to their room that the facilities and room features are explained and that luggage is delivered in a prompt manner.
Deals promptly, efficiently and pleasantly with incoming calls taking every opportunity to maximize revenues by suggesting hotel service to the guests.
Handling all messages, mails and packages for guest and staffs ensuring they are delivered at the appropriate time with log in information in logbook.
Handles and stores guest’s luggage in a safe and secure, organized and systemized way.
Maintain the daily function board and responsible for all the Business Center services.
Maintains awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner ensuring the guests receive value for money and adhering Hilton Brand Standard.
Responsible for ensuring that the lobby appearance is neat and tidy, and that public areas are called when necessary.
Carries out ticket reconfirmation, tours bookings and makes guest reservation when required.
Responsible for managing guest airport transportation, ensuring pick-ups and drop-offs are completed on time and most effective use of driver’s time is made.
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