Professional Nail Technician
Core Investment Company
Total years of experience :10 years, 3 Months
Provided training and mentoring to new staff to maximize performance.
• Responded to customer requests and concerns in timely manner.
• Maintained master appointment calendar covering all customer visits, employee schedules and special events with 100% accuracy.
• Planned business updates, implemented changes and directed marketing initiatives.
• Managed business operations and administered budget.
• Carried out thorough client consultations to meet exact
aesthetic requirements.
• Upsold aftercare products to improve salon profits.
• Performed various facials using carefully selected products to
suit individual skin needs.
• Provided various lash and brow treatments, including tinting,
shaping, and perming.
• Achieved high-quality manicure finishes with attention to
detail.
• Prioritized client comfort throughout treatments to encourage
optimal satisfaction and repeat custom.
• Maintained clean, tidy, and sanitized workstations for
minimized staff and customer risk.
• Kept client records regularly updated with detailed information on previous treatments.
• Delivered massages using varied techniques, targeted to exact customer preferences.
• Booked and managed customer appointments using Core apps system.
• Provided training and mentoring to new staff to maximize performance.
• Prepared nail beds and cuticles, shaped nails and applied polish for over daily customers..
• Cleaned and sanitized equipment and workstations.
• Delivered exceptional level of service to each customer by
listening to concerns and answering questions.
• Provided training and mentoring to new staff to maximize
performance.
• Responded to customer requests and concerns in timely
manner.
• Planned business updates, implemented changes and directed
marketing initiatives
• Provided training and mentoring to new staff to maximize performance.
• Prepared nail beds and cuticles, shaped nails and applied polish for over daily customers..
• Cleaned and sanitized equipment and workstations.
• Delivered exceptional level of service to each customer by
listening to concerns and answering questions.
• Provided training and mentoring to new staff to maximize
performance.
• Responded to customer requests and concerns in timely
manner.
• Planned business updates, implemented changes and directed
marketing initiatives.
Skilled in waiting, bar and front of house.
• Trained staff in POS system.
• Recognized and formally acknowledged outstanding staff
performance to boost company morale and productivity.
• Prepared for and executed new menu implementations.
• Effectively managed payroll and timekeeping, including
completion of proper paperwork for new hires and
terminations.
• Met, greeted and encouraged feedback from customers and
used feedback to implement positive changes within
restaurant.
• Achieved highest employee retention rate in region.
• Correctly calculated inventory and ordered appropriate
supplies.
• Managed office inventory to ensure timely ordering and
replenishment of low-level stock.
• Scheduled and confirmed appointments for entire management
team.
• Helped senior clerical staff complete daily workloads.
• Sorted and distributed business correspondence to correct
department or staff member.
• Verified documents and associated records to catch and resolve
discrepancies.
• Automated office operations, managed client correspondence
and supervised data communications.
• Standardized department filing system to increase efficiency.
• Gathered data to create Excel spreadsheets for budget and
inventory management.
• Supported range of teams from business development to HR.
• Improved productivity by coordinating itineraries and
scheduling appointments.
• Provided comprehensive administrative and clerical support,
including organizing files, creating spreadsheets and imaging documents.
• Handled high call volumes with accuracy and efficiency for optimum productivity.
• Recommended call routing strategies, reducing average on-hold times.
• Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
• Logged call details and customer information in secure systems, improving data collection measures.
• Maintained accurate records to simplify information flow between customer service and account management teams.
• Collated and extracted customer data for reporting purposes, aiding progress and performance monitoring.
• Developed excellent working knowledge of industry trends and improvements in processes.
• Cleaned work areas and equipment to maintain faultless hygiene standards.
• Actively listened to customers to fully understand requests and address concerns.
• Optimized team training and staff development.
• Built and maintained courteous and effective working relationships.
• Conducted outbound calls to secure prospective clients.
• Stored products correctly and monitored conditions to maintain
quality.
• Developed plans and strategies to promote continuous
improvement.
• Increased customer satisfaction by resolving issues
Completed all the requirements for the comprehensive training of 896 hours and 200 hours for hospital on the job trainee.
Completed all the requirements for the comprehensive training of 896 hours and 200 hours for hospital on the job trainee.