مروى أحمد

• Manage the CEOs calendar (meetings, site visits, events)
• Screen and prioritize emails and phone calls
• Prepare reports, memos, and meeting agendas
• Maintain digital and physical filing systems
• Organize internal and external meetings, take minutes
• Track and remind deadlines and follow-ups
• Coordinate CEO sign-off on staff-required documents to ensure smooth and timely
workflow
• Maintain a high standard of protocol and professional etiquette in the CEOs office,
ensuring a respectful, organized, and executive-level environment for all internal and
external interactions.

• Manage the CEOs calendar (meetings, site visits, events)
• Screen and prioritize emails and phone calls
• Prepare reports, memos, and meeting agendas
• Maintain digital and physical filing systems
• Organize internal and external meetings, take minutes
• Track and remind deadlines and follow-ups
• Coordinate CEO sign-off on staff-required documents to ensure smooth and timely
workflow
• Maintain a high standard of protocol and professional etiquette in the CEOs office,
ensuring a respectful, organized, and executive-level environment for all internal and
external interactions.

• Acted as Executive Secretary and Personal Assistant to the Group CEO, ensuring full administrative
support and office management.
• Managed the CEOs professional calendar, arranged meetings, and organized all office requirements and
logistics.
• Coordinated daily with department heads to ensure smooth operations, follow-ups, and reporting to the
Executive Management.
• Provided high-level administrative support including preparing official correspondence, reports,
presentations, and internal memos.
• Maintained strict confidentiality handling sensitive company and executive information.
• Oversaw document control, filing systems, and ensured efficient internal communication between
departments.
• Managed travel arrangements for the Executive team, including visa applications, flight bookings, hotel
reservations, and expense reporting.
• Assisted with preparation of business proposals, meeting agendas, and executive briefings.
• Followed up on action points and deadlines from management meetings.
• Coordinated employee relations matters in collaboration with HR, ensuring alignment with Qatari labor
laws.
• Supported payroll and administrative processes related to employee management.
• Handled governmental procedures including QID renewals and sponsorship transfers for executive staff.
• Ensured smooth day-to-day executive office operations while providing professional front-line
communication for the CEOs office.

• Acted as Executive Secretary and Personal Assistant to the Group CEO, ensuring full administrative
support and office management.
• Managed the CEOs professional calendar, arranged meetings, and organized all office requirements and
logistics.
• Coordinated daily with department heads to ensure smooth operations, follow-ups, and reporting to the
Executive Management.
• Provided high-level administrative support including preparing official correspondence, reports,
presentations, and internal memos.
• Maintained strict confidentiality handling sensitive company and executive information.
• Oversaw document control, filing systems, and ensured efficient internal communication between
departments.
• Managed travel arrangements for the Executive team, including visa applications, flight bookings, hotel
reservations, and expense reporting.
• Assisted with preparation of business proposals, meeting agendas, and executive briefings.
• Followed up on action points and deadlines from management meetings.
• Coordinated employee relations matters in collaboration with HR, ensuring alignment with Qatari labor
laws.
• Supported payroll and administrative processes related to employee management.
• Handled governmental procedures including QID renewals and sponsorship transfers for executive staff.
• Ensured smooth day-to-day executive office operations while providing professional front-line
communication for the CEOs office.

• Managing and organizing executive calendars, meetings, and appointments.
• Preparing and formatting official correspondence, reports, and presentations.
• Handling confidential information with discretion and professionalism.
• Coordinating internal and external communications on behalf of senior management.
• Organizing business travel arrangements, including visas, flights, and accommodation.
• Managing office supplies, filing systems, and document archiving.
• Taking meeting minutes and ensuring follow-up on assigned tasks.
• Liaising with departments, clients, and partners to ensure smooth workflow.
• Assisting in the preparation of business proposals and tender documents.
• Monitoring emails, responding to inquiries, and prioritizing urgent matters.
• Supporting event planning, scheduling, and office coordination activities.

• Provide excellent service to customers by addressing their inquiries, resolving complaints, and ensuring
satisfaction.
• Maintain long-term relationships by offering personalized solutions and proactive communication.
• Stay updated on Oranges products, services, and promotions to provide accurate information to
customers.
• Assist customers in selecting the best packages or plans based on their needs.
• Troubleshoot and resolve technical issues related to Oranges telecom services (e.g., mobile, internet, or
TV).
• Collaborate with technical teams to ensure quick and efficient resolution of service disruptions.
• Handle escalated customer issues with professionalism and ensure prompt resolution.
• Identify root causes of recurring problems and suggest improvements to processes or policies.
• Assist in upselling and cross-selling opportunities while maintaining a customer-focused approach.
• Collect and document customer feedback to improve service delivery and inform business strategies.
• Participate in initiatives to enhance customer experience based on feedback analysis.
• Ensure compliance with company policies, procedures, and regulatory requirements during customer
interactions.
• Prepare daily, weekly, or monthly reports on customer service metrics, challenges, and resolutions

• Provide excellent service to customers by addressing their inquiries, resolving complaints, and ensuring
satisfaction.
• Maintain long-term relationships by offering personalized solutions and proactive communication.
• Stay updated on Oranges products, services, and promotions to provide accurate information to
customers.
• Assist customers in selecting the best packages or plans based on their needs.
• Troubleshoot and resolve technical issues related to Oranges telecom services (e.g., mobile, internet, or
TV).
• Collaborate with technical teams to ensure quick and efficient resolution of service disruptions.
• Handle escalated customer issues with professionalism and ensure prompt resolution.
• Identify root causes of recurring problems and suggest improvements to processes or policies.
• Assist in upselling and cross-selling opportunities while maintaining a customer-focused approach.
• Collect and document customer feedback to improve service delivery and inform business strategies.
• Participate in initiatives to enhance customer experience based on feedback analysis.
• Ensure compliance with company policies, procedures, and regulatory requirements during customer
interactions.
• Prepare daily, weekly, or monthly reports on customer service metrics, challenges, and resolutions