مروة البلوشي

Member, Bahrain Society For Human
Capital Management (BSCM)
Member, Next Generation coun
(BSCM)
Treasurer, Trainees Club (BSCM)
Volunteer Participant - International
Coaching Federation (ICF)

Delivered educational and awareness sessions focused on
career readiness, financial literacy, and professional skills
development.

• Managed corporate and individual clientportfolios across travel, home,
liability, and domestic helperinsurance products.
◦ Coordinated end-to-end communication between clients and insurance
providers to ensure accurate policy issuance and effective claims
handling.
◦ Prepared production reports, financial summaries, payment follow-ups,
and invoice tracking.
◦ Worked closely with underwriters to optimize policy terms, improving
client satisfaction and retention rates.
◦ Supported marketing and client engagementinitiatives to enhance
portfolio growth.
Key Analytical Contribution:
Developed internal tracking sheets and performance reports that
improved visibility ofproduction trends, client activity, and financial
performance.

• Conducted in-depth transaction monitoring and account analysis to
detect suspicious, fraudulent, and high-risk activities.
• Performed investigative reviews on financial transactions in alignment
with AML, compliance, and regulatory frameworks.
• Prepared detailed investigation and regulatory reports for internal
stakeholders, compliance teams, and governmental authorities.
• Reviewed and assessed customer fraud claims in accordance with
Central Bank ofBahrain (CBB) regulations and internal policies.
• Monitored chargebacks, riskindicators, and system-generated alerts to
strengthen fraud detection and riskmitigation controls.
• Collaborated with Legal, Compliance, Risk, and IT departments to
enhance internal controls and prevent financial crime exposure.
• Supported continuous improvement offraud prevention processes
through data-driven risk analysis and behavioral pattern identification.

Participated in workshops on financial awareness, ethics,
sustainability, and investment fundamentals aligned with CFA
standards.