Marwa Elhakim, Executive secretary

Marwa Elhakim

Executive secretary

Mobinil

Location
Egypt - Cairo
Education
Bachelor's degree, Accounting
Experience
23 years, 9 Months

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Work Experience

Total years of experience :23 years, 9 Months

Executive secretary at Mobinil
  • Egypt - Cairo
  • My current job since January 2012

Provide executive administrative assistant support to the director.
Arrange detailed domestic and international travel
Prepare extensive travel and expense reports
Recommend solutions to the management.
Manage executive calendars and coordinate project deadlines
Follow up on To Do List and action plan with the executive team
Review all documents, corporate sales & marketing internal & external contracts (obligations, terms & conditions) prior to approval or implementation.
Track the Department’s budget &Issuing Purchase Orders
Manage human resource duties such as new-employee orientation, training, contracts and payroll issues.
Arrange the department’s internal events.

Corporate Sales Support Sr. Specialist at Mobinil
  • Egypt - Cairo
  • February 2009 to January 2012

Stock management
Managing clearance process for the resigned
Participate in Kick-off meetings in launching new product
Dials management
Process enhancement.
Coordinate with Finance on monthly ( Reconciliation)and quarterly reporting ( Physical count)
Managing the Corporate Accounts Retention System ( Tracking Budget, extracting reports &implementation of the requests)

Corporate Sales Administration Specialist at mobinil
  • Egypt - Cairo
  • March 2003 to February 2009

Arrange detailed domestic and international travel for the team members
Handle daily operations for the regional sales team; expenses, trainings, promotions, weekly reports, travel & events arrangements.
Handle the CCP (Corporate Customer Incentive Plan) program, management of budget of the program among each account, filling for forms, follow up on signature for implementation.

Customer Service Representative at Mobinil
  • Egypt - Cairo
  • September 2000 to March 2003

Handles incoming calls or inquiries from prospective customers or clients
Solving customer disputes
Provides customer additional information or explains services, Up selling the company's products & services to achieve target

Education

Bachelor's degree, Accounting
  • at Ain Shams University-Faculty of Commerce
  • May 1998

Specialties & Skills

Communication Skills
Problem Solving
Quick learning skills
prioritorising tasks
Time Management
Computer Skills

Languages

English
Expert
French
Intermediate

Training and Certifications

Coping with change (Training)
Training Institute:
Logic
Planning for results (Training)
Training Institute:
Logic
The skills for executive assistants workshop (Training)
Training Institute:
AmidEast
Business communication skills - ‏Protocol & etiquette (Training)
Training Institute:
HR first
Business Correspondence Course (Training)
Training Institute:
Amwerican Management Association
Maintaining Corporate Image Workshop (Training)
Training Institute:
AmidEast
Business Writing (American Management Association (Training)
Training Institute:
ProMark corp
Microsoft Excel XP advanced level (Training)
Training Institute:
Virgi Tech
Lead yourself training (Training)
Training Institute:
Logic

Hobbies

  • Reading
  • Traveling
  • Listening to music
  • Cooking
  • Cycling