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marwa khireldin, secretary - customer service

marwa khireldin

secretary - customer service·talea modern school

Egypt

Bachelor's degree, إدارة الأعمال

Work experience

Total years of experience: 5 years, 1 months

secretary - customer service

August 2003 - August 2008

talea modern school

Cairo, Egypt

August 2003 - August 2008

• Facilitated seamless communication by efficiently managing the sending and receiving of faxes, ensuring timely responses.
• Provided robust administrative support, including meticulous document preparation and effective scheduling to enhance productivity.
• Delivered outstanding customer service by promptly addressing inquiries and resolving issues, contributing to customer satisfaction.
• Maintained organized records and files, significantly improving office efficiency and accessibility for team members.
• Collaborated with colleagues to streamline processes, resulting in improved workflow and operational efficiency.
• Demonstrated strong communication skills, effectively engaging with clients and team members to foster positive relationships.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Teaching and Academics

Education

كلية التجارة - جامعة القاهرة

September 2011

September 2011

Bachelor's degree, إدارة الأعمال

Egypt

GPA (percentage): 67%

GPA (percentage): 67%

Skills

Customer Service
Expert
Customer Service
Expert
Fax
Expert
Fax
Expert
Writing
Expert
Writing
Expert
Sent & Received fax
Expert
Sent & Received fax
Expert
Writing Reports
Expert
Writing Reports
Expert
Answering phone calls
Expert
Answering phone calls
Expert
HANDLING CALLS
Expert
HANDLING CALLS
Expert
Filing Documents
Expert
Filing Documents
Expert
Customer Service
Expert
Customer Service
Expert
Fax
Expert
Fax
Expert
Writing
Expert
Writing
Expert

Languages

Arabic

Expert

English

Intermediate

German

Beginner

Training and Certifications

Certifications
ICDL
Compax
Aug 2006 - Sep 2006

Hobbies and interests

Technology