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marwa khireldin, Content Moderator (Sales & Engagement Focus)

marwa khireldin

Content Moderator (Sales & Engagement Focus)·Lily Stone

Egypt

Bachelor's degree, Administration And Business Administration

Work experience

Total years of experience: 19 years, 2 months

Content Moderator (Sales & Engagement Focus)

January 2024 - January 2026

Lily Stone

Cairo, Egypt Hybrid

January 2024 - January 2026

• inbound sales leads.
Nurtured community engagement by proactively responding to potential buyer queries, boosting sales
interest, and routing qualified leads to the sales pipeline.

Company industry:
Perfume & Cosmetics

Call Center Operator

January 2017 - October 2021

Libya Electronic Store

Tripoli, Libya Remote

January 2017 - October 2021

Handled high-volume inbound and outbound sales calls and provided structured customer support.

• Generated new business leads, followed up with clients diligently, and consistently supported sales
targets.
Maintained accurate customer records within the system and resolved client complaints professionally.

Company industry:
Consumer Electronics

Sales Executive

April 2010 - July 2016

International Control Systems Co. (ICS)

Cairo, Egypt Hybrid

April 2010 - July 2016

Drove direct B2B sales and business development activities within the light currents sector, directly

meeting and exceeding established sales targets.
Identified commercial client requirements, drafted and delivered tailored sales proposals, and secured
client account conversions.
Managed comprehensive corporate client relations, ensuring retention and cross-selling opportunities
through streamlined phone and email communication.

Company industry:
Recruitment & Employee Placement Agency
Job role:
Sales

Executive Secretary & Sales Assistant

August 2008 - July 2009

Delta Egypt for Trading & Contracting

Cairo, Egypt

August 2008 - July 2009

• evaluation reviews.
Assisted the business development department by managing daily client administrative communications
and maintaining close follow-ups with incoming buyer prospects.

Company industry:
Construction & Building
Job role:
Customer Service and Call Center

Executive Secretary (Front-Office Sales Coordination)

January 2007 - January 2008

Leaders Technology

Cairo, Egypt

January 2007 - January 2008

Managed front-office client inquiries, qualifying inbound sales leads and seamlessly routing them to

Company industry:
Industrial Production

General Office Administrator

March 2003 - July 2007

Talaea Modern School

Cairo, Egypt

March 2003 - July 2007

Coordinated the preparation, typing, and professional printing of academic examinations.

• Managed the secure packaging and systematic delivery of examinations to the School Manager.

Company industry:
Primary, Prep, & Secondary School
Job role:
Administration

Education

Cairo University

January 2025

January 2025

Bachelor's degree, Administration And Business Administration

Egypt

Skills

Customer Service

Expert

Fax

Expert

Writing

Expert

Sent & Received fax

Expert

Writing Reports

Expert

Answering phone calls

Expert

HANDLING CALLS

Expert

Filing Documents

Expert

Customer Service

Expert

Fax

Expert

Writing

Expert

BUSINESS TO BUSINESS B2B MARKETING

Intermediate

COMMUNICATIONS

Intermediate

CUSTOMER INQUIRIES

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

LEAD GENERATION

Intermediate

MARKETING

Intermediate

MICROSOFT OFFICE

Intermediate

SALES

Intermediate

TELEMARKETING

Intermediate

Languages

Arabic

Expert

English

Intermediate

German

Beginner

Training and Certifications

Certifications
ICDL
Compax
Aug 2008 - Sep 2008
Valid Category B Driving License

Hobbies and interests

Technology