مروة حسن

Achieve sales targets as defined by management.
•Establish and maintain strong client relationships through regular close contact account management by regular face to face meetings, telephone, mail and email communication.
•seek new ways to increase the services offered to existing client and increase the income generated.
•Source and develop new business opportunities.
•Follow up, support and action any potential new business clients.
•Retain portfolio of clients.
•Manage sales opportunities in a structured and documented fashion
•Work closely with the project team in order to maintain a continuous knowledge of project status and to identify potential issues or opportunities within or related to the project
•Communicate and coordinate appropriate account details to various teams and subcontractors in a timely manner as per the policies and procedures to ensure clients’ needs are known and dully met.

Remained updated on all available financial products and financing packages.
•Attracts potential customers by answering product and service questions; suggesting information about other products and services
•Assisted customers by offering sound financial advice.
•Made recommendations for customers considering various banking products.
•Managed in-person over-the-phone and email inquiries in a timely manner.

Analyzed new financial products and made purchasing recommendations.
•Dealing with Royal Family Members.
•Determined client needs and offered customized solutions.
•Ensured that all bank transactions remained confidential.
•Reviewed security procedures with office staff.
•Verified information on loan applications.
•Ensured that clients received the best available rates.

as part of a team of Sales Executives, selling a wide range of financial products.
•Contacting new customers to introduce and promote products.
•Training new staff on call logging software.
•Redirecting enquiries to the appropriate person.
•Contributed to and participated in team meetings and activities.
•Processing orders.
•Maintaining a working understanding of key suppliers, competitive position.
•Logged enquiries and resolutions on a database.
•Offered customers alternatives and upselling.

Composed, typed, and distributed meeting agendas and minutes, routine correspondences and reports.
•Set up and handled incoming mail and office filing systems.
•Collected and coordinated the flow of internal and external information.
•Managed office equipment and office space.
•Established the administrative work procedures for tracking staff’s daily tasks.
•Provide full secretarial support to Human Resources Manager.

Voice Over Artist in Hawas TV Channel, Dubai Studio City Jan 2013 to Aug, 2013.
Worked as a Voice Over Artist for promoting the Channels new programs.

PA in CKD designs co. in Cairo - Egypt Sep, 2011Jan, 2012.
•Provide general secretarial / administration support to senior managers & Directors.
•Dealing with incoming emails, faxes and post.
•Responsible for answering & screening telephone calls & face to face enquiries.
•Making appointments and arranging travel
•Carrying out routine administrative duties like photocopying and filing.
•Maintaining and enhancing the working environment of the department.
•Ensuring the computers, printers etc. are operational, troubleshooting and dealing with security issues.
•Coordinated with other offices and companies for activities and meetings.
•Took minutes of the meetings and handled the schedule of the superior.

Secretary and Therapy coordinator in UAE Down Syndrome Association Dubai UAE 2011.
•Responsible for coordinating therapy appointments and correspondence with other specialists.
•Scheduling and maintaining recall appointments and follow up appointments for "unscheduled" patients.
•Assisting therapist with patient concerns and issues of noncompliance.
•Responsible for some management of the staff such as dispute resolution, disciplinary action.
•Assisted with patient scheduling, confirmation calls, new patient calls, greeting patients.
•Ability to work with interruptions and to manage multiple priorities.