marwa magdy, Senior Specialist

marwa magdy

Senior Specialist

Orange

Location
Egypt
Education
High school or equivalent, Languages
Experience
11 years, 4 Months

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Work Experience

Total years of experience :11 years, 4 Months

Senior Specialist at Orange
  • United Arab Emirates
  • November 2015 to March 2019

new sales and new client acquisitions besides acting as a contact between clients and company.
•Own and grow client accounts by identifying their needs and provide solutions.
•Manage relations between business entities and customers; Develop and maintain account plans to establish forecasts and anticipated revenue streams.
•Evaluate and adapt new strategies to keep up with current business trends, as well as managing a portfolio of current enterprise clients.
•Build personal relationships and trust with the accounts points of contacts and work within governance processes to ensure the best customer experience is achieved.
•Provide solutions from the company product range that fit the clients requirements, Work with entire sales team on large strategic accounts.
•Act as an enterprise customer advocate to influence acquisition propositions and client base growth.
•Studying the market and gathering appropriate marketing intelligence information of the competitor’s accounts to ensure promoting the needed business solutions to win these prospects; provide feedback on market trends / competitor activity relevant to the company sales and marketing management.

keeper
  • November 2012 to October 2015

stock replenishment on daily basis and require all needed stock from WH and Devices team to ensure safe stock balance.
•Distribute stock among Alexandria’s corporate account managers.
•Performing a quarterly physical count with finance department for commercial stock and company fixed assets.

Center Specialist at Orange
  • United Arab Emirates
  • September 2008 to December 2009

listen to the customer to clarify service needs, develop trustworthy relation with customers.
•Solving problems in an efficient and timely manner, Suggest sales to customers by introducing products/services (especially new ones).
•Responsible for achieving the company sales target.
•Increase sales force in order to increase the market share for Orange, achieve sales objective set by supervisor.
•Prepare contracts for new lines and process necessary documents accordingly, filing any contracts and forms needed in the shop.
•Interacting with other departments for solving problems that cannot be solved through the shop.

Sales executive in Marketing and Sales at Fratelli Spa-Center Club - 2008.

Education

High school or equivalent, Languages
  • at Alexandria University
  • July 2020

Bachelor's degree, Hotels Management Studies
  • at Alexandria University
  • January 2008

in

Specialties & Skills

Administration
Customer Service
MARKETING
ACQUISITIONS
BALANCE
BUSINESS SOLUTIONS
CLARIFY
CONTRACT MANAGEMENT
CUSTOMER RELATIONS
FILE MANAGEMENT
FINANCE

Languages

Arabic
Expert
English
Expert
French
Expert