Senior Administrator (Human Resources)
Raya Holding
مجموع سنوات الخبرة :6 years, 9 أشهر
Training (Weight: 40%):
Consolidate the training needs extracted from the performance appraisal to prepare the training plan.
Conduct needs analyses and ensures compliance for required training.
Investigate providers, materials, trainers, and solutions.
Create and maintain the training activity records, both manual and within the HR and Training database system, ensuring information is accurate and up-to-date and producing reports as required
Managing relations with Training Providers and Funding agencies.
Organizes and develops training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials.
Researches and selects outside consultants and trainers to conduct training in specific topics.
Coordinates established training courses with technical and professional courses
Organization Development (Weight: 30%)
Responsible for the implementation, and reports of the annual surveys (ESS, 360, Skip Level & Exit interview) and their analysis.
Any other duties as are within the scope, spirit and purpose of the job, the title of the post and its grading as requested by the line manager or Head of Department (HoD)
Payroll: (Weight: 20%)
Reviews computation, documentation and processing of payroll wages and deductions from employees to ensure accuracy after its processing and ensure that deviations are corrected.
Staff & Retention (Weight: 10%)
Conducts telephone interviews for calibers as per given requirement by the recruitment department.
Scheduling test dates/ times for initially accepted candidates.
Screening CVs and sorting them by position.
Creates Shortlist with candidates matching the job openings.
Provide effective administrative support to the HR and LOD teams.
Update and maintain the HR filing systems on a daily basis, archiving files as appropriate, e.g. disciplinary/grievance records and leavers
Training reports.
Assist the HR and LOD teams with the HR and training plan and the overall function as required.
Arrange hospitality, room layout, book travel and accommodation for delegates attending training courses
Produce and distribute course joining instructions and evaluation forms for all internal and external course delegates as required
Work within budget guidelines when sourcing travel, accommodation or external suppliers
Maintain stationery and training material stock, submitting orders and checking deliveries as necessary
Providing information concerning changes, pricing in service, and shipping.
Investigating and correcting errors, following company and customer records.
Adjusting complaints concerning services or billing rendered.
Coordinating customers’ service requirements with other appropriate departments as necessary to ensure effective customer service.
Communicating solutions, successes, and opportunities to the Manager of customer service
GSM Product knowledge.
Follow-up customers’ needs.
Auditing.
Sales target achievement.
Merchandising, planning and develop all store needs.
Staff training
Local marketing planning for the branch.
Answer inbound calls as well as assist customers who have specific inquiries
Build customer’s interest in the services and products offered by the company
Update the existing databases with changes and the status of each customer/prospective customer