مروان Abi El Mona

▪ Responsible for the leadership, direction and appraisal of the sales team
within the assigned area.
▪ Preparing budget and business plan for 2024.
▪ Coaching and developing staff skills to achieve targets or boost their sales.
▪ Reviewing the daily sales of the team to gauge the team and market
performance.
▪ Following up on deliveries to make sure stocks are delivered on time to avoid
OOS at the client.
▪ Generating reports and analyze sales per category, brand and product to
measure performance vs. budget.
▪ Developing and maintain relationships with key customers and other
relevant bodies to ensure that the company's maximum sales potential is
realized.
▪ Monitoring the sales performance of competitors to ensure that the
company maintains and develops its competitive position.
▪ Identifying new accounts to penetrate and give directions accordingly to
develop the distribution base within the assigned area.
▪ Delivering presentations for the quarterly and yearly business reviews
covering the assigned area.
▪ Maintaining close tabs over the aging of stocks in the market and
recommend the best course of action.
▪ Recommending new packing solutions or packing configurations that would
improve sales or enhance the product presentation.

direct supervise train sales bd executives to achieve their targets recommend and sell beauty and cosmetics products to luxury salons and hotels in uae with an exceptional customer service and proven sales track record foster clients trust by addressing concerns and needs using targeted problem solving and regular follow up brand consultant for opi ghd indola henkel alter ego american crew guinot

maintained sufficient activity levels to achieve sales targets and build the necessary pipeline to drive quarter over quarter growth goals recommended new products to clients and maintained solutions oriented problem solving for long term client relationships increased customer retention by conducting regular monthly follow up meetings built partnerships with diverse internal teams and operations departments to streamline processes

introduced higher standards for customer service and increased efficiency by streamlining operations developed and executed retention strategies to increase sales and revenues supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags resolved customer complaints while prioritizing customer satisfaction and loyalty and implemented feedback to drive improvement generated invoices bills monitored and followed up clients payments and reconciliation of invoices performed audit check on staff compliance requirements to ensure staff are meeting their requirements and maintained efficient communication with staff to avoid breaches

Management of staff including rostering .
• Ensure the management of the Security Manpower Division is carried out in a cost-
efficient manner.
• Manage the recruitment and selection of appropriate Security Officers, manage
appearance, attitude and overall performance and maintain and provide high quality
Security customer service training and coaching.
• Ensure all Security Guard Division employees are fully trained and have a good
working knowledge of any systems, processes or procedures they may use.
• Administration of security procedures and any documentation needs of Clients or
Security Manpower Division.
• Ensure all policies and procedures relevant to the Security Manpower Division are
followed and enforced.
• Ensure all complaints related to security staff or security standards are dealt with in
the correct manner.
• Be available 24/7 to the client when security matters arise relating to the site, this
may include site attendance outside standard working hours.
• Liaising with clients to ensure the best service is provided.
• Benchmark

monitored sydney water data center facility management system bms portable drinking water wastewater treatment and sewage treatment plants processes prepared and processed sydney water sites induction forms staff passes and access cards and contractors work permissions implemented and monitored work health and safety procedures policies safe work method statements and other legislative requirements on all sydney water sites

Analyse data to identify strategies for improvement of service and productivity.
• Ensure the consistent achievement of customer service levels and standards.
• Prepared financial performance reports including Balanced scorecard and KPI’s.
• Perform monthly CSR staff performance evaluations.
• Identify and address development needs.
• Assisting and implementing staff training programs.
• Reviewing policies, programs and procedures concerning customer relations and
services provided.
• Liaising with other organisational departments and customers to identify and
respond to customer expectation.
• Consistently improve customer satisfaction and sales through expert problem solving and efficient engagement with customers to discover their needs and
potential sales.
• Develop branch budget and control costs to ensure operational efficiency.
• Maintain up-to-date knowledge of bank’s risk, AML and compliance policies
including UN, EU & US sanctions and Foreign Account Tax Compliance Act (FATCA).
• Daily check of KYC forms (Know your customer), EKYC forms (Enhanced KYC and PEP
(Politically Exposed Person) accounts.
• Daily monitoring of the branch transactions.

proven track record in business development and sales management analyzed data to identify strategies for customer service levels and standards evaluated new credit requests and reviewed customers ranking and debt status through central bank and world check systems prepared financial performance reports including balanced scorecards and kpi s consistently improved customer satisfaction and sales through expert problem solving and efficient engagement with customers to discover their needs thus increasing potential sales maintained current knowledge of bank s risk anti money laundering compliance policies and government regulations

Provide Personal Financial Advice and Selling the Bank’s products (including credit cards and loans).
Exceptional Customer Service Management (Analyse CMS, generate leads and referrals, follow up and customer due diligence process).
Upgrade service to Premier and Private banking services and offer financial solutions.
Servicing existing customer accounts and improve customer retention.
Monitor sales pipeline and referrals.
Achieve monthly sales target.
Training and coaching new recruits.
Adhere to regulatory, security and audit procedures (AML, and compliance regulations).
Daily check of KYC files (Know Your Customer), EKYC (Enhanced KYC).
Maintain up-to-date knowledge of bank’s risk, AML and compliance policies.

providing personal financial advice and selling the bank s products including credit cards and loans exceptional customer service management analyze cms generate leads and referrals follow up and customer due diligence process adhered to regulatory security and audit procedures aml and compliance regulations maintained up to date knowledge of bank s risk aml and compliance policies including un eu us sanctions and foreign account tax compliance act fatca daily check of kyc files know your customer ekyc enhanced kyc consistently improve customer satisfaction and sales through expert problem solving and efficient engagement with customers to discover their needs and potential sales

Consult with clients to determine financial needs and goals and develop growth plans.
Continuously network and build individual client base.
Offer detailed credit solutions to meet clients’ needs.
Provide exceptional customer service (Internal and external customers).
Achieve monthly sales target.
Promptly resolve customer complaints issues and answer their queries.
Make requested policies and account changes.

Determine the appropriate course of action for credit card applications as per the Bank’s criteria.
Data entry, maintenance and validation of credit cards applications and requests.
Validation and process of Inward/Outward cheques and transfers.
Internal customer service.

daily monitoring and validation of branches transactions cheques and receipts daily monitoring of customers transfers and payments with the exact exercise of fees and interest risk assessment for credit applications and determined the appropriate course of action as per the bank s criteria direct liaison with hsbc corporate department to issue corporate cheques to vat and other governmental authorities

Provides administrative and logistics support to the Service Support Department.
Validation of processed vouchers and receipts.
Maintains of complex files, reports and customers' application (paper and electronic).
Perform Operator tasks/Receive and transfer calls.
Mail distribution.
Internal Customer Service.