marwan abushanab, flight manager

marwan abushanab

flight manager

Royal Jordanian - Other Locations

Location
Jordan - Amman
Education
Master's degree, English language and literature
Experience
12 years, 7 Months

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Work Experience

Total years of experience :12 years, 7 Months

flight manager at Royal Jordanian - Other Locations
  • Jordan
  • My current job since October 2011

• Identifying the quality standards relevant to the airline and deciding how to meet them.
• Improving the confidence or reliability of the crew outcome.
• Evaluated employee performance on a daily basis and conveyed constructive feedback to improve skills.
• Identified and communicated customer needs to supply chain capacity and quality teams.

Education

Master's degree, English language and literature
  • at Middle East University - Jordan
  • May 2020

I prepared unpublished MA Thesis titled by Factors Determining the Linguistic and Cultural Outcomes of Language Contact among Two Caucasian Ethnic Communities in Jordan: A Comparative Sociolinguistic Study.

Specialties & Skills

English translator, voice over, Proofreading
Analytical Skills, Quality Planning, Quality Improvement, Quality Control, Quality Assurance

Languages

Arabic
Native Speaker

Training and Certifications

Professional Customer Care Skills (Certificate)
Date Attended:
October 2012

Hobbies

  • Proofreading and Voice-Over