Administrative Assistant
Internal Revenue Services IRS
Total des années d'expérience :23 years, 5 Mois
Administrative and clerical duties.
Front desk manager as a site supervisor for a high-rise building to maintain safety of the property. Ensured high quality customer satisfaction during guest services procedures for check-in, escorts, and badge assignments. Supervises day-to-day activities; provides training, planning, assigning and directing work; appraise performance, rewarding, and disciplining employees; and addresses complaints and resolving problems.
Assists in the supervision of Security Officers on assigned shift. Responsible for the proper execution of assigned duties.
Trains new hire officers.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Maintains a professional departmental, company and community reputation. Maintains regular, consistent attendance record.
Knowledgeable of and adhere to all rules and regulations, policies, and orders. Provides overall protection of company assets.
Interacts with guests and employees in a professional manner. Interacts with local law enforcement agencies as required.
Assist in operating the timekeeping system.
Attends, and satisfactorily completes all required training as assigned and required. Performs other duties as assigned.
Ensured a safe environment for staff and customers while monitoring the facility. Experienced with policies and procedures for all emergency matters. Ability to maintain a static position while working for extended hours.
Provides access control to the facility, including badge and package inspections.
Performs interior and exterior patrols of the building inspecting all exits, alarm panels and emergency equipment.
Observes and reports security and safety hazards or any other unusual incidents. Writes daily reports summarizing all activity during shift
Actively offered protection services and patrolling of property. Handled all emergencies as they arose.
Reported observations, all activity, and incident reports to property management.
Greets all visitors, issues temporary/visitor badges, and verifies badges of current employees.
Answers all incoming calls to the company and transfers them to the appropriate people.
Serves as the first point of contact for all visitors and employees that enter the building. Performs heavy clerical duties.
Monitors all security cameras and access control system.
Takes pictures of employees for badges and programs the badges for access into the buildings.
Supervise a staff of professional and administrative employees.
Plan, coordinate and direct the diverse activities required to maintain the proper standard of airport operations.
Make sound judgments in emergency situations and to effectively direct and coordinate airport resources in such incidents.
Analyze situations quickly and objectively, and determine and implement a proper course of action.
Use computers and standard software for word processing, data base management and preparation of reports.
Speak and write effectively, with special emphasis on the expression of technical ideas.
Evaluate airport operations and security procedures and practices and develop plans to improve upon them.
Establish and maintain effective working relationships with airport employees, tenants, representatives of other agencies and the general public.
Recognize and correct hazardous situations.
Conduct training in safety, security and local, state, airport and federal rules and regulations.
Determine compliance with prescribed operating and safety standards through observation, comparison and monitoring activities.
Interpret FAA and Egyptians rule and regulations. Interpret blueprints and plans.
Maintain and prepare records.
Helpful and exceptional service, while maintaining a clean, comfortable and inviting environment.
First contact for guest concerns - Each hotel to set specific options for service recovery.
Training of all new agents. Conduct huddles to ensure clear communication of the day’s events to all Front desk agents.
Food & Beverage inventory and ordering.
Oversee FIFO (first in/first out) process with Food & Beverage.
Conduct property tours for new hires and clients as necessary to assist the Sales department.
Oversee group reservations to ensure that they are per-assigned and per-keyed. Initiate boards for Housekeeping in the morning.
Walk through of public areas and kitchen with follow up report/checklist to management. Responsible for overseeing proper meeting room set up/tear down for internal and external clients.
Act as Manager on Duty in the absence of management.
Inventory control of Gallery Host Stand supplies and kitchen supplies. City Ledger follow up notices.
Demonstrate attributes of a great Host by being aware and attentive to our guest's needs.
Create conversations and share a moment thereby making a real connection with our guests.
Registers guests and assigns rooms. Accommodates special requests whenever possible
Thoroughly understands and adheres to proper credit and cash-handling policies and procedures
Knows room locations, types of rooms available, and room rates.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel
Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms
Possesses a working knowledge of the reservations procedures. Takes same day reservations and future reservations
Processes guest check-outs
Reads and writes any information in the daily log. Is aware of daily activities and meetings taking place in the hotel
Knows all safety and emergency procedures. Is aware of accident prevention policies Maintains the cleanliness and neatness of the front desk area.
MBA Specialization in Human Resources Management.
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