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مروان شرارة, Department Store Manager

مروان شرارة

Department Store Manager·Darwsih Holding - Modern Home

قطر

بكالوريوس, Business Marketing

الخبرة العملية

مجموع سنوات الخبرة: 30 سنوات, 1 أشهر

Department Store Manager

فبراير 2010 - حتى الآن

Darwsih Holding - Modern Home

الدوحة، قطر

فبراير 2010 - حتى الآن

• Effectively communicate the Company’s business strategy and objectives to Staff, ensuring their total understanding of job purpose and performance
• Responsible of the selection/recruitment of suitable Sales personnel
• Day to day management of Sales Team including time management, assessment, training and disciplinary issues
• Ensure continuous skills development and product knowledge for all Staff
• Responsible for staying abreast of product roadmap (new launches, arrivals etc.) to maintain proper understanding of current and future trends
• Track Company competitors and gather/analyze market intelligence data
• Monitor the Customer Service Division performance and ensure its compliance to Company standards
• Segregate the monthly/yearly sales targets over the various divisions and monitor their achievement levels
• Conduct weekly meetings with the Store’s Middle Management to discuss/evaluate their daily operational issues and suggest means of improvement
• Approve “any” product display/sale within the Store, in coordination with Floor Supervisors and related Business Divisions
• Approve and coordinate all the promotional activities and events hosting within the Store
• Present to the Chairman and GGM a monthly comprehensive report (inclusive of performance/figures, products news and Customers/Staff feedback & issues)
• Accountable for revenue increase and cost control

مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
الإدارة

Retail Operations Manager

مايو 2009 - نوفمبر 2009

Al Mana Luxury Co. WLL

الدوحة، قطر

مايو 2009 - نوفمبر 2009

• Coordinated and supervised the fit-out/handover of 16 Luxury Retail Fashion Outlets
• Upon every Store completion, I automatically assumed its operations
• Handle all the communication pertaining to Logistics with the Brands Representatives
• Follow up forwarders cargo shipments and deployment
• Monitor and approve the orders grouping/consolidation
• Track shipments with the forwarders and ensure timely reception and delivery to every outlet
• Assign maintenance Contractors for the Stores
• Monitor all maintenance works executed and ensure conformity to desired standards
• Carry out all communication and cooperation between Al Mana Luxury Co. and the “Tenants Coordination Team” at UDC (the Landlord)

مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
الإدارة

Project & Franchise Brand Manager

نوفمبر 2006 - مايو 2009

Al Mana Jewellery Co. WLL

الدوحة، قطر

نوفمبر 2006 - مايو 2009

• Select and assign Contractors for the Stores set-up and fit-out
• Coordinate and monitor the efficiency and timely handover of each contractor
• Interview, recruit, train & manage the Sales Staff of Boucheron boutiques
• Create and manage Boucheron sales matrix for the local markets of Qatar & Bahrain
• Manage all pricing and profitability related issues
• Plan, budget and execute Boucheron media campaigns
• Responsible for the creation, use and distribution of Boucheron marketing collateral to promote and maintain the desired brand image
• Responsible for all the details pertaining to Boucheron annual contribution to the Doha Watches & Jewellery Fair (DWJF), from the design/installation of Boucheron Stand to the leaflets creation/distribution and media booking/contribution

مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
الإدارة

Sales & Marketing Senior Business Account Manager

يوليو 2003 - يوليو 2006

KHalil Fattal & Sons Holding

بيروت، لبنان

يوليو 2003 - يوليو 2006

• Responsible for managing/training the Sales and Key Account Executives Team, covering all the Lebanese territory
• Responsible for developing the Marketing and Corporate communication plan for Sony Lebanon
• Create strategies and plans to facilitate the execution of the yearly marketing/promotions calendar
• Create and implement sales plans and marketing activities for the development of the overall Company performance
• Ensure the adherence of all the Sales/Marketing activities to Sony’s standards and guidelines
• Plan, budget and execute the Sony yearly ATL promotion
• Attend the bi-annual Sony Business Planning Meeting (BPM)
• Train and educate the Dealers and their Staff on Sony’s latest product launches, innovations and technological advancements
• Structure and implement Dealer “tailor-made” incentives, to increase performance and expand the shelf space and market reach of Sony products
• Monitor Company receivables
• Prepare the “quarterly” comprehensive presentations about the overall business performance to Fattal Board of Directors (inclusive of SWOT analysis, KPIs, Customers/Staff Satisfaction Surveys, Competitors Data analysis etc.)

مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
الإدارة

Senior Sales & Key Accounts Executive

فبراير 1999 - يونيو 2003

Sony Lebanon (subsidiary of Sony Corp. Japan)

بيروت، لبنان

فبراير 1999 - يونيو 2003

• Accountable for all the sales related issues, from yearly sales planning/forecasting to the actual performance within my assigned geographical area
• Prepare monthly performance objectives, sales targets and incentives for my Dealers and Key Accounts
• Collect competitors data and prepare “market intelligence” analysis
• Responsible for the after-sales servicing and Customer complaints follow up
• Plan and apply various BTL activities within my Dealers showrooms (Hands on, in-shop promotions etc.)
• Identify and develop new sales channels
• Follow up and collect all Company receivables

مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
المبيعات

Certified Diamond Grader/Dealer

أغسطس 1996 - أكتوبر 1998

Congo Diam

جمهورية الكونغو الديمقراطية

أغسطس 1996 - أكتوبر 1998

• Examine, sort, evaluate and price Diamonds
• Negotiate deals with local and international Clients
• Seal & ship Gems to final trading destination in Belgium
• Update and consolidate Company accounts on a monthly basis

مجال الشركة:
خدمات الدعم التجاري الأخرى
الدور الوظيفي:
المبيعات

Sales Associate

سبتمبر 1995 - أغسطس 1996

Pharmabel General Trading Co.

بيروت، لبنان

سبتمبر 1995 - أغسطس 1996

• Sell foodstuff to a selected group of Supermarkets and Specialty Stores
• Responsible of the maintenance of proper shelf space and attractive displays of my various product lines
• Collect Company receivables
• Assist Team Mates in solving day-to-day problems and/or disputes with Dealers Staff
• Present brief daily activities reports (DAR) and Competitors information to the Sales & Marketing Manager

مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
المبيعات

التعليم

Lebanese American University (formerly BUC)

يوليو 1995

يوليو 1995

بكالوريوس، Business Marketing

لبنان

Cumulative GPA : 2.87

International College (IC)

يونيو 1992

يونيو 1992

الثانوية العامة أو ما يعادلها، Baccalaureat

لبنان

Skills

Sales
Expert
Sales
Expert
Project Management
Expert
Project Management
Expert
Communication Skills
Expert
Communication Skills
Expert
Middle Management
Expert
Middle Management
Expert
Management
Expert
Management
Expert
MS office
Expert
MS office
Expert
Experienced in dealers and partners market development
Expert
Experienced in dealers and partners market development
Expert
Expert in product and project management
Expert
Expert in product and project management
Expert
Experienced in solving clients problems and servicing issues
Intermediate
Experienced in solving clients problems and servicing issues
Intermediate
Excellent negotiator with extensive experience in closing deals
Expert
Excellent negotiator with extensive experience in closing deals
Expert
Exemplary communication skills with people from various backgrounds and positions
Expert
Exemplary communication skills with people from various backgrounds and positions
Expert
Sales
Expert
Sales
Expert
Project Management
Expert
Project Management
Expert
Communication Skills
Expert
Communication Skills
Expert
Middle Management
Expert
Middle Management
Expert
Management
Expert
Management
Expert

اللغات

العربية

متمرّس

الفرنسية

متمرّس

الانجليزية

متمرّس