Managed Services Manager from ITS
Mobile Telecommunication Company
مجموع سنوات الخبرة :9 years, 8 أشهر
1. Zain (Mobile Telecommunication Company), Saudi Arabia (Nov 07 to date)
Managed Services Manager from ITS (international turnkey systems)
Responsibilities: ➢ Successful managing operations of the managed services teams (100 resources onsite and offsite models within the KPIs and SLAs from different backgrounds & nationalities, the operation cover the following: ➢ Application support
o TABS Billing system.
o ERP (Oracle financials, HRMS and technical support)
o E-business (intranet, internet, E-Self-care)
o IPCC Call Center.
➢ Infrastructure Area: o System Admin and Database.
o Windows Admin.
o Network and security Admin.
o Service Desk and Help Desk.
o End user support
➢ Successful leading different projects and programs of BSS e.g. Mediation split, Trewards, Dealers relationship Management, Migration of Operations to Cairo, etc.
➢ Providing support to different cross-functional areas and transforming into technical deliverables to improve the business
➢ Managing and building a multicultural team of different domains with mix model of insource and outsource employees.
➢ Developing inter and intra departmental relationships to ensure that common goals are achieved
➢ Developed different inter and intra departmental processes, policies, procedures and documentations for business.
➢ Plan and run the team in a formal manner and monitor progress against the plan.
➢ Prepare team plans and arrange for their review.
➢ Agree deliverables and milestones.
➢ Be responsible for team progress.
➢ Be responsible about the overall service delivery.
➢ Monitor service delivery performance against SLA and approve service improvement plans.
➢ Be responsible for Change Control before and after base lining of plans, including milestones and deliverables.
➢ Prepare routine progress reports.
➢ Act as point of reference for all business areas where above domains issues are a focus
2. MTN Sudan Telecom International, Khartoum (July '05 to Aug, 07)
Senior Manager Billing Management
Achievements
➢ Successful managing BSS operations (MAEVA - ALCATEL) and programs to support NSS and Business functions.
➢ Successful Implementation of TABS (Core Billing application)
➢ Start implementations from Greenfield and turn into successful operation mode.
➢ Managed and developed different teams of IT e.g. billing, systems, network, etc.
➢ Developed cross-functional relationships to ensure that common goals are achieved
➢ Provide assistance to cross-functional areas and ensure that billing requirements are reflected in new developments
➢ Ensure that all customer-facing staff are trained on billing-related issues
➢ Smooth installation and maintenance of Systems and databases.
➢ Develop the intra and inter departmental processes for security and business.
Special Assignments
➢ Program Manager for implementation of new Billing System (TABS) from ITS.
➢ Data migration.
➢ Designing and developing system to be used for revenue assurance system.
➢ Developing in house application for PABX billing
Achievements
Successful managing BSS operations (MAEVA - ALCATEL) and programs to support NSS and Business functions.
Successful Implementation of TABS (Core Billing application).
Start implementations from Greenfield and turn into successful operation mode.
Managed and developed different teams of IT e.g. billing, systems, network, etc.
Developed cross-functional relationships to ensure that common goals are achieved
Provide assistance to cross-functional areas and ensure that billing requirements are reflected in new developments
Ensure that all customer-facing staff are trained on billing-related issues
Smooth installation and maintenance of Systems and databases.
Develop the intra and inter departmental processes for security and business.
Special Assignments
Program Manager for implementation of new Billing System (TABS) from ITS.
Data migration.
Designing and developing system to be used for revenue assurance system.
Developing in house application for PABX billing
➢ Mini MBA in Telecom Management during the period the period from 29/04/2007 till 03/05/2007 (INFORMA)
➢ Course in the field of Intelligent Networking for pre-paid, regular pre-paid and post-paid and data service operation (Alcatel - Sudan from 03/12/2005 to 10/12/2005)
➢ Training course about TABS billing system in Egypt during period from 22/06/2006 to 26/06/2006.
3. Syrian Telecom Establishment (Mar '03 - Jul '05)
IT manager
Achievements
➢ Successful Supervision the billing systems (Jupiter and BSCS) in both GSM operators (Areeba Syria, SyriaTel)
➢ Managed interconnect capacity planning and forecasting, new points of interconnection, billing and payment procedures, auditing, reconciliations and settlements
➢ Prepared the scope of work for new interconnect billing system to be installed for reconciliation between STE and the mobile operators
➢ Revenue Assurance activities and analysis.
➢ Workshop about dispute resolution in telecom sector in Bahrain. 2004
➢ GSM Arab world in Dubai 2004
SCHOLASTIC QUALIFICATION
➢ 1987 - 1992; BA Electrical Engineering, Electronics Department, Damascus University, Syria