Marwan Rajeh, IT technician support

Marwan Rajeh

IT technician support

ICAD (Airport)

Location
Saudi Arabia - Jeddah
Education
Diploma, IT Technical Support-System
Experience
4 years, 2 Months

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Work Experience

Total years of experience :4 years, 2 Months

IT technician support at ICAD (Airport)
  • Saudi Arabia - Jeddah
  • My current job since May 2023

IPTV operation, installation and maintenance.

Create and execute test plans that verify system performance.

Update and track tests results, issues and associated test frameworks in partnership with development team.

Define, create & execute manual and automated tests as needed for the entire IPTV business solution.

Identify, diagnose, report, and assist development team in resolving defects and verifying bug fixes.

Perform testing of audio-visual equipment and fix issues related to video, audio, switching, and control systems.

Transporting, setting up, and installing media equipment and audiovisual support tools, including speakers, monitors, cameras, and equipment racks.

Setting up and performing electrical wiring, programming, and basic construction according to layout diagrams and schedules.

Running tests on videos, audio, and signals and troubleshooting any problems that arise.

Carrying out any cleaning, maintenance, or repairs on audiovisual equipment.

IT Support Specialist at Dr. Hani Ragaban Polyclinic
  • Saudi Arabia - Jeddah
  • My current job since April 2022

Imaged and prepared new computers for
integration into company networks and systems.

Refurbished PC systems and peripherals such as
monitors, networking equipment, printers and more.

Performed troubleshooting to correct computer
hardware and software malfunctions.

Installed cabling, wireless routers and telephone
systems for data communications networks.

Performed day-to-day LAN and WAN
administration, maintenance and support.

(Supervisor at reception)

Receptionist at Dr. Hani Ragaban Polyclinic
  • Saudi Arabia - Jeddah
  • July 2020 to April 2022

Receptionist at Dr. Hani Ragaban Polyclinic, Complex Data Entry Officer, supervisor Patient Relations and I’m an assistant reception supervisor to how the system work for the new employees and I'm an IT Trainee in order to significantly increase my skills and gain more knowledge, I'm always striving to become a better version of myself.

Network at freelancer
  • Saudi Arabia - Jeddah
  • November 2021 to December 2021

I connected and delivered an internet from an area that have one and to an area that don't have
one. I started collecting information the best suitable device at the right price, and the device
and the internet cable were already bought to start the project. Two Lite Beam 5AC devices were
bought to start and take the types of RJ45 wires of the same type as the ubiquity company. Point
A and Point B set configuration for both of them alone, setup the configuration of point A as a
sender and setup the configuration of point B as the receiver of the Internet and the distance up
to 2 km, and I took into account that there would be no impediment or something like that after
attempts to find the best suitable frequency and it was 50 MHz, a speed of more than 300 Mbps

IT support Training at Almajal Company Training
  • Saudi Arabia - Jeddah
  • April 2019 to July 2019

Helping the IT personnel in changing the hardware parts in the event of a device malfunction,
I am sent by the IT engineer to diagnose the device and discover faults and repair it after
sending the diagnosis

Education

Diploma, IT Technical Support-System
  • at Technical And Vocational Training Corporation - Saudi Arabia
  • May 2019

Specialties & Skills

Software
Hardware
Networks
IT HelpDesk
IT Technical Support
wireless local area networking
network & security
microsoft office
backup and recovery
help desk call support
hardware and software
hardware upgrades
printers fix
private server

Languages

Arabic
Native Speaker
English
Intermediate

Training and Certifications

Emerging technologies and innovation (Training)
Training Institute:
mcit
ITIL (Training)
Training Institute:
mcit
Microsoft office courses (Training)
Training Institute:
.
Date Attended:
May 2016
Duration:
720 hours