Marwan shehata

• Provide customer support for AT&T customers while ensuring high service quality
standards.
• Handle account-related inquiries, billing questions, service requests, and issue
resolution.
•
Verify customer information and maintain accurate records within company systems.
• Document customer interactions accurately and update account information when
required.
• Follow company policies, data privacy requirements, and service procedures.
• Meet performance metrics including quality, customer satisfaction, and productivity
targets.
• Collaborate with internal departments to resolve customer concerns efficiently.
• Manage sensitive customer information with accuracy and confidentiality.

• Processed customer transactions accurately using POS systems.
• Maintained transaction records and ensured cash reconciliation accuracy.
• Assisted in operational reporting and KPI tracking.
• Managed customer data and service requests efficiently.
• Supported inventory monitoring and stock documentation.
• Resolved customer issues while maintaining service standards.
• Worked effectively under pressure with strong attention to detail.

• Supported daily operational activities and workflow management.
• Prepared and monitored daily sales and performance reports.
• Managed cash transactions and ensured financial accuracy.
• Coordinated team tasks and operational priorities.
• Maintained accurate records and system updates.
• Assisted management in performance tracking and reporting.

• Maintained inventory records and stock accuracy.
• Assisted in operational documentation and reporting.
• Coordinated inventory movement between departments.
• Ensured data accuracy within operational systems.
• Supported daily workflow management and process execution.
• Assisted with transaction processing and record keeping.