Mary ann joy Santos

• Streamlined daily business operations by providing high-level administrative and virtual support to
executives.
• Optimized CRM pipelines, maintained accurate client records, and automated communication workflows
using GoHighLevel (GHL).
• Coordinated cross-functional project tracking and internal team communications utilizing Asana and
Slack.
• Handled complex customer inquiries and technical support tickets professionally, ensuring rapid and
satisfactory resolution.
• Compiled comprehensive business documentation, monitored KPIs, and generated operational reports
for management.

• Cultivated and managed high-value relationships with both local and international property investors.
• Led end-to-end leasing coordination, delivered high-impact property presentations, and handled inbound
inquiries.
• Drafted legal property contracts, compiled financial sales reports, and designed client-facing
presentations.
• Maintained an organized client database and executed strategic follow-up campaigns to consistently
meet sales objectives.

• Oversaw international client accounts, conducting specialized property consultations tailored to diverse
markets.
• Delivered top-tier customer service, building long-term professional relationships with global
stakeholders.
• Produced operational reports, strategic sales presentations, and critical account documentation to
support leadership.

• Facilitated professional onboarding and skills training for customer service and technical support teams.
• Authored operational guides, standard training playbooks, and performance documentation to improve
team efficiency.
• Supported basic bookkeeping functions, invoice management, and administrative workflows using
QuickBooks Online.

• Guided high-net-worth clients through property selection, and complex sales transactions.
• Managed client lifecycle communications, coordinated contract documentation, and structured
appointment schedules.
• Generated weekly and monthly sales performance reports while maintaining a highly organized client
database.