Technical Document Specialist
Safran Morpho
مجموع سنوات الخبرة :15 years, 11 أشهر
Documented User Manuals, Reference Manuals
Satmetrix \[Sep 2010 - Jan 2011\]
A leading provider of cloud-based customer experience software for companies worldwide.
http://www.satmetrix.com/
Role: Technical Writer
Responsibilities: * Created and maintained training manuals, user guides, and online help systems.
* Created user-acceptance testing guidelines and usecases for user testing.
* Collaborated with the technical support team and documented the issues regarding the product.
* Development of troubleshooting, installation, and implementation guides.
PIT Solutions Private Limited \[Jun 2007 - Aug 2010\]
A global IT services provider specialized in developing individual software as well as web applications based on our client needs.
http://www.pitsolutions.ch/
Role: Content Developer
Responsibilities: * Writing, editing, and maintaining technical reports, e-learning documents, end-user software and hardware manuals, operator manuals, training guides, tutorials, online help, installation guides, presentation slides, getting started document and developer's guide for software development kit (SDK)
* Gathering business requirements and documenting them in a language understood by both IT and the business teams.
* Supported the test team and programmers by QA-testing software applications.
* Managed a team of technical writers and tracked documentation schedules.
* Create and integrate video on demand content using Camtasia video editing software.
* Revise and create content for the internal team wiki.
* Created and maintained project schedules.
* Created weekly and monthly team progress reports.
* Trained the documentation team that was fairly new to the organization processes on standards and guidelines for documentation, authoring tools, verification tools.
* Helped management recruit members to the expanding team and trained the new documentation team for using development tools.
Emind Technologies \[Aug 2006 - April 2007\]
Computer hardware and networking industry which provides networking solutions for their client companies.
http://www.emindtechnologies.com/
Role: Junior Network Associate
Responsibilities: * Analyze and resolve technical problems for established networks.
* Provide network documentation, training, and guidance to computing system clients and programmers.
* Serve as technical specialist in network problems and emergencies.
* Respond to client inquiries concerning system operation, diagnose problems, and implement solution via phone and remote connection.
* Troubleshoot and resolve network production problems.
* Document network problems and resolutions for future reference.
➢ B.TECH Information Technology, Mar Baselios College of Engg and Tech, Thiruvananthapuram, Kerala (2002-2006)
➢ 12th, VSSC Central School (2002)
➢ 10th, VSSC Central School (2000)