Administrative Assistant/Customer Relations Support
Knowledge Zone
مجموع سنوات الخبرة :11 years, 8 أشهر
As a Administrative assistant/Customer Relation Support I was the key player to assist the managing director and actively productive and approaching problems with solutions and meet deadlines and target and proactively supportive. I am there to ease the work flow of the operation at different levels and handle and support Customers with close relationship follow-up for client conversion.
• Confer with customers by telephone in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Processing customer requests and specialty orders and working directly with customers to ensure their happiness.
• Coordinating and processing orders and packaging and shipping out orders or working to ring up customers on-site.
• Solicit sale of new or additional services or products.
• Review claims adjustments with managers, examining parts claimed to be defective and approving or disapproving customer' claims.
• Ensure that representatives have sufficient quantities of sales support material, such as product brochures or case studies.
• Act as a first point of contact for urgent calls, emails and messages when sales representatives are not available.
• Contribute to customer satisfaction by ensuring the accuracy and timely processing of orders.
• Handle orders by telephone, email or mail and check that they include correct prices, discounts and product numbers.
• Contacting customers to resolve any queries.
• Using company’s computer system and ensure that orders are processed in line with customers’ delivery requirements.
• Inform customers of any delays and arrange alternative delivery dates.
• Primarily assists the sales team, focusing mostly on managing schedules and the distribution of any sales documentation.
• Sending quotations to the couriers, advertising, printing and supplies as per there requirement
• Arrange the travel tickets for Chairman, Managing Director, Vice President and Managers.
• Arrange Hotel Room Booking for the Management and Visitors.
• Responsible in maintaining proper files, both for important paper documents as well as for the electronic ones.
• Keep a record of appointments and see to it that each one is conducted on time.
• Flare for business communication and meticulous organizational skills at work.
• Receiving and sending E-mails.
• Responsible for answering phones and handling customer concerns and questions.
• Assisting the manager with the routine works.
• Writing all the important information from a meeting, when a meeting is held by the manager
• Booking and tracking Shipments.