Call Center Representative
Qatar Insurance Company
مجموع سنوات الخبرة :20 years, 4 أشهر
Attend to inbound calls and emails of every client and make sure of 100% customer satisfaction.
Give out quotation and close sale and issue motor insurance policies.
Make outbound calls to customers as part of the after sales service.
• Respond to inquiries from customers • Preparing quotes of policy costs, explaining coverage • Input data into the computer and organize filing systems
• keep detailed records of customer transactions and concerns and follow up on customer interactions
• Answer customer queries via email or telephone • Handles export sales for full range of IT products and Consumer electronics
• Establish and maintain current client and potential client relationships
• Ensure customer satisfaction by liaising with logistics for on-time delivery and after sales service
• Perform as back-up Product Manager Coordination to head office with product related issue
• Completes various standard purchasing responsibilities
• Completes reports of sales, purchasing activities and promotions
• Verifies order delivery
• Typically reports to Product Managers
• Responsible for the sale of available product range within assigned territory
•Communicate products value proposition and continually reaffirm its value to the dealers/channels/clients
• Resolve customer queries, handle complaints and generally delight customers within a busy contact centre environment. Verify return merchandise for replacement or credit note as per service policy.
• Selling in compliance and regulated manner.
• Generating new business
• Generating referrals
• Updating of Database
• Conversion of leads through outbound sales
Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.
Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.
• Generating referrals
• Updating of Database
• Conversion of leads through outbound sales