Assistant Butler
National Catering and Foodstuff
Total years of experience :5 years, 5 Months
The Assistant Butler is responsible under the supervision of the Head Butler for the day-to-day supervision, administration and maintenance of the highest standard of service in all catering service areas.
Deliver excellent customer service, at all times
Assist in keeping the reception area clean and tidy, at all times
Deal with all inquiries in a professional and courteous manner, in person, on the telephone or via e-mail
Administer all reservations, cancellations and no-shows, in line with company policy
Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety
Conduct regular security checks throughout the day and report any security issues to line manager
Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment
Provide reports, as required, for housekeepers and management
Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services
Maintain personal knowledge by completing in-house training and workbooks
Always adhere to all company policies and procedures and licensing laws
Be involved and contribute at team meetings
Carry out instructions given by the management team and head office
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