mary grace santos

Providing after sales assistance to customer regarding mobile services.
• Providing a friendly and helpful service to incoming calls and queries from customers.
• Handles difficult calls from customers and making sure they are being assisted professionally without having escalated from top management whenever possible.
•Deliver good product knowledge to customers on key promotions and offers.
• Updates the customer from time to time regarding the status of their mobile phones in service.
• Receiving calls from contact suppliers and business officers and transferring them to proper departments or contact person from the company.
•Delivers exceptional assistance to visitors with official business meetings to top management.
•Receives CV from walk in applicants and attends their inquiries.

Supporting the store team and manager to increase revenue streams and profit targets.
• Providing a friendly and helpful service to clients.
• Maintaining high standards of presentation and cleanliness across the store.
• Demonstrating good product knowledge to customers on key promotions and offers.
• Approaching customers that may require assistance if you are on the showroom.
• Ensuring all areas of the showroom and displays remain tidy at all times.
• Handling phone inquiries for possible clients.
• Dealing with bank branch managers for car loan applications.
• Providing a friendly and helpful service to client.

• Store frontliner.
• Providing assistance to customers purchasing a mobile phone.
• Handling customer complaints in a calm manner.
• Checking whenever a customer’s mobile for repair and endorse it to the technician.
• Approaching customers that may require assistance for mobile servicing such as
downloads, software/hardware issues, accessories.
• Responsible for maintaining supplies of mobile, parts and accessories through contact
suppliers.
• Occassionally do the dismantling of mobile phones when needed.
• Carrying out stock replenishment.
• Ensuring all areas of the store remain tidy at all times.