senior cashier/customer service
salam international
Total years of experience :16 years, 10 Months
Resolve customer complaints via phone, email, mail. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Assist with placement of orders, refunds, or exchanges.Prepares for customer inquiries by studying products, services, and customer service processes.
Responds to customer inquiries by understanding inquiry, reviewing previous inquiries and responses gathering and researching information assembling and forwarding information verifying customer's understanding of information and answer.Records customer inquiries by documenting inquiry and response in customers' accounts.
Improves quality service by recommending improved processes; identifying new product and service applications.