Control Tower Specialist
Danzas AEI
Total des années d'expérience :21 years, 5 Mois
Coordinate with Origin stations on a timely manner accurately to expedite the shipment execution and meet the KPI required.
Ensure the documentation process & addressing of queries related thereto e.g. MENA \{COO (Certificate of Origin), Attestation from MFA (Ministry of Foreign Affairs) & Consulates / IDF’s (Import Declaration Form’s)\}, SASO requirements for Saudi shipments are prepared appropriately.
Coordinate with the airfreight and road freight operations team and ensure that they properly handling the shipment as per the customer instruction.
Effectively monitor and track the progress of the shipments right from the time the shipment is picked at the origin and delivered to the customer at destination.
Ensure that the shipment information is updated in the DSR (Daily Sales Report) in detail for everyone’s reference.
Planning, preparing the requirements for Letter of Credit shipments
Ensure the customer queries and calls received on products and services are attended to promptly and the desired information is provided in a courteous manner
Proactively coordinate with respective operations to ensure customers’ shipments are moved and delivered on time Execute the job responsibilities of claims as required
Preparing Monthly, Quarterly and YTD report and Analysis for the account for review.
Receives customer queries and accurately asses their requirements by capturing the necessary information on cargo type, destination, etc. thereby enabling effective logistics planning, prepares appropriate quotations for customer approval.
Assess the customer requirement accurately and determine the appropriate type of trucks to be engaged for effective and safe transportation of cargo.
Inform the customer on the necessary documents, customs clearances and certificates required for the smooth transportation of cargo. If DAEI is engaged for clearances activities, file and forward the necessary documents to the customs department for timely clearances and approvals.
Follow up for cargo readiness status and arrange for the timely pick up of cargo from the customers by arranging for trucks.
Book appropriately and provide them with accurate information on delivery details, cargo details like weight, dimensions, etc. Ensure that the cargo is collected as per schedule and inform the customer on the same.
Prepare the house bill and master truck way bill accurately, attach and systematically file all the documents, Follow up for receipt of PODs and delivery status,
> accepting telephone calls, enquiries and request and handling them professionally
> dealing with incoming faxes, email and post.
> making the reservations of the guest for dinner cruise.
> filing and updating data.
> ensure client satisfaction at all times.
> preparing quotations and performa invoice.
> handling daily operations of appliances.
> maximized sales by providing excellent service
> communicated with customers to facilitate repairs
> develop and maintaing good working relationships with the customers.
> Filing encoding datas, preparing monthly schedule, verifying tellers report
> answering phone calls
> performing general office duties.
> recording all transaction and correspondence.