Mary Joan Gomez, Operations Officer

Mary Joan Gomez

Operations Officer

DP World

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, ICCT Colleges Inc
Experience
17 years, 4 Months

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Work Experience

Total years of experience :17 years, 4 Months

Operations Officer at DP World
  • United Arab Emirates
  • My current job since July 2015

 To receive instructions from the Supervisor before commencement of operations for assigning equipments to containers and respective locations.
 Ensure quay cranes have been assigned a switcher pool. Check the crane program to ensure switcher pool is allocated based on work load.
 Modify the number of trucks needed for each pool in order to meet the queue productivity and analyze and activate appropriate work queues for each equipment
 Set the priorities for Points of Work & pools (including gate), run auto dispatch, manual or prime route mode as per the decided strategy and modify the dispatching sequence if
required, to control congestion,
 Monitor the discharge and loading activities in real time and anticipate the problems that might arise in the container movement process for all types of containers - Transshipment,
import, export, re-stowage and empty.
 Anticipate traffic congestion at yard, communicate to the Yard Supervisor and act to relieve the congestion, without impacting port operations.
 Modify the discharge/loading sequence in the yard block to ease the traffic congestion at the quay side.
 Monitor the idle time of all equipments. Ensure that the idle time does not exceed beyond a specified limit. Follow up with the concerned operator / driver to resolve problems if any.
 Check quay crane programs and use quay commander to detect possible clashes in quay side and yard operations.
 Allocate required equipments & switchers to the quay cranes and ensure unconstrained loading operations.

Operation's Officer at Al Fuad Exchange
  • United Arab Emirates - Dubai
  • My current job since January 2007

 Handled administrative tasks in office such as receive calls and emails
 Data entry
 Prepared daily, weekly and monthly report
 Provided information to client regarding bank policies
 Responsible in all outgoing remittance telex transfer
 Sending all transfer to Philippines and all other country
 Performs online transactions
 Responsible for Western Union as CSC to follow up request such as amendments, cancellations and all other inquiries
 Managing emails and calls
 Assisted clients thru an accurate assessment of needs
 Handled product orders with attention to detail

Education

Bachelor's degree, ICCT Colleges Inc
  • at ICCT Colleges Inc.
  • January 2006

Graduated, Bachelor of Elementary Education, 2006 ICCT Colleges Inc. Cainta, Rizal Philippines

Diploma, Drafting Technology
  • at University of Makati
  • January 2002

Certificate in Drafting Technology, 2002 University of Makati Makati City, Philippines

Specialties & Skills

operations
Customer Focus
Cash Handling
Customer Service
Customer Service
Amazing ability to multi task and work in a team environment
CLIENTS
CUSTOMER SERVICE
DOCUMENTATION
EXCHANGE
SOLUTIONS

Languages

Arabic
Beginner
English
Expert
Tagalog
Expert