IT Trainer (contractor)
Clyde & Co LLP
مجموع سنوات الخبرة :22 years, 2 أشهر
• Deliver Windows 8 and Office 2010 migration training and follow up with floor walking
• Deliver robust and up-to-date training for all new joiners
• Assist in the delivery of all new or improved technologies introduced to the practice
• Provide in-department support, working with other IT teams to improve staff knowledge and use of existing technologies
• Develop training programmes for IT Support teams, focusing on improving knowledge of documents
• Update and maintain documentation
• Coordinated MS Office 2003 to 2007, 2003 to 2010 and 2007 to 2010 conversion and training initiatives
• Designed and delivered MS Office 2003, 2007 and 2010 technical training
• Administrated, proctored and trained employees for Microsoft Office certifications (MOS) through Certiport
• Developed training materials and facilitated internal and new hires proprietary software solutions trainings
• Worked with Subject Matter Experts (SMEs) to identify learning needs
• Developed learning objectives and structured content based on learning needs
• Revised and rewrote content and develop learning activities
• Created supporting learning materials (e.g., visual aids, multimedia for e-learning, etc.)
• Adapted instructional materials (i.e., experience adapting materials from face-to-face to e-learning)
• Designed and compiled pre- and post-assessments, course evaluations and surveys
• Conducted train-the-trainer sessions and supervised and mentored associate trainers
• Project team member for supervisor training and education department webpage author
• Liaised with clinical educators to coordinate electronic health record (EHR) conversion project
• Supported bedside clinicians on using the Cerner EHR tools
• Trained physicians staff on using Dragon Medical 360 to add notes and templates in EHR
• eLearning course builder (Adobe Presenter and Captivate, Camtasia and Storyline)
• Designed eLearning modules to ensure SCORM and 508 compliance
• Used a combination of writing, web design, graphics, collaboration, planning, and adult learning strategies
• Supported teachers and students with use of available and emerging technologies utilization in classrooms
• Created and facilitated Microsoft Office 2003, 2007 and 2008 (MAC) beginner to advanced courses to teachers and staff
• Supported distance learning and virtual conferences through the use of WebEx, Adobe Connect, Vidyo and Skype
• Successfully completed projects while maintaining seamless use of a dual-operating system environment (MAC and PC)
• Organized, setup and facilitated professional development in-service workshops
• Designed and facilitated professional development courses in technology use for administrators and managers
• Managed software for technology-related equipment including cameras, speakers, interactive white boards, projectors and laptops
• Wrote tutorials and manuals relating to software being utilized across the school district; troubleshot software-related issues
• Created, maintained and oversaw integration of technology plans for employability skills programs
• Identified and implemented trends in software, curriculum, teaching strategies and introduced to, and trained staff on new resources;
• Managed resources to effectively address training projects and initiatives as determined by director of technology
• Collaborated with SMEs and staff to develop processes with respect to the analysis, development, and deployment of applications
• Reviewed, analyzed and provided updates regarding existing training projects and milestones to the School Board
• Worked with staffing agencies to understand relevant training needs and provided situation-specific training guidelines
• Effectively communicated overall impressions of training programs in a clear and succinct manner
• Engaged training classes through the use of appropriate questions, ensuring tone, inflection and practicality
• Communicated the overall context of the training and how it fits into the larger goals of the company/department/initiative
• Exhibited effective classroom management skills, sensitivity to cultural diversity and demonstrated ability to tailor delivery of content to distinct learning styles
• Provided feedback regarding training material effectiveness, sequence of content, and overall efficiency of the program
• Handled complex Microsoft Office projects (including Word, PowerPoint, Excel, Outlook, Access, Visio and Project)
• Provided word processing coordinator and help desk support coverage
• Responded to end-user software questions via telephone, email and/or in person
• Worked on ensuring stability of large and complex legal documents
• Provided software training and support to word processing, secretarial and some legal professionals on an as needed basis
• Worked with corporate education to prepare training curriculum and develop materials specific to the needs of corporate clients
• Facilitated MS Office 2003 and 2007 courses in a classroom setting
• Prepared and conducted instructor-led training sessions utilizing the provided courseware and materials
• Maintained and disseminated current information pertaining to subject matter
• Developed new training department into a successful ROI asset to company
• Analyzed staff developmental needs and facilitated courses via acceptable media
• Collaborated to create, update and maintain document stability as it relates to accessibility and training needs of staff
• Recommended changes in procedures and templates to effect savings in time, costs, and to improve operating efficiency
• Learned and trained for company proprietary software
• Trained diverse audiences using latest methodologies and themes in individual and group settings
• Developed courses along with related syllabus, curriculum, and materials
• Supported the development of MS PowerPoint presentations, Excel spreadsheets, Word processing and HTML-related projects
• Worked to develop CRM solutions training related including presenting options to include distance learning
• Designed proprietary forms and responded to end-user help desk queries regarding department-specific templates and macros
• Worked with attorneys to prepare capital market documents (i.e, prospectus, opinions, agreements, and contracts)
• Assisted lawyers in preparation for, and during deal closings; prepared closing binders and document sets for distribution
• Assisted lawyers in preparation of sec filings with regard to securities offerings and other dealings
• Supervised and coordinated activities of staff engaged in operating word processing equipment to prepare legal documents
• Advised personnel in techniques and capital markets styles and templates
• Assisted subordinates in resolving problems in nonstandard situations
• Received, reviewed and distributed work for word processing, copying, offset duplication, distribution or mailing
• Instructed and demonstrated operation of word processors and other equipment
• Handled calls, complaints, and problems over typing errors, rush or confidential jobs, etc
• Created templates and macros to enhance usability of software applications for capital markets group of attorneys
• Provided written documentation on steps to convert financial tables from HTML and Excel to conform to firm’s standards
• Utilized advanced knowledge of MS Office, DeltaView, Lotus Notes, Outlook, PCDocs, iManage, DTE, Softwise, CompareRite to and other industry-specific applications to assist in daily document processing procedures
• Provided MS Office application training on an as needed basis as well as Lotus Notes, Group Wise and Outlook support
• Created escalation/technical documentation for company procedures and software applications
• Provided advanced support for Microsoft Office products
• Researched, created and maintained end-user and analyst knowledgebase, MS Office manuals and departmental newsletters
Relevant Coursework: Training and performance systems, needs assessment, models and procedures, future of educational institutions: topics and trends, historical and social foundations of education, principles of instructional design, theoretical basis of instructional design, advanced instructional design, leadership for instructional design, delivery of distance education, designing online instruction, interface design, instructional media tools, instructional design for distance learning, project management for multimedia development, evaluation and assessment of instructional design, storyboarding for instructional design, strategies for building online learning communities, needs analysis and curriculum development for online learning.
Relevant Coursework: Communicating and coaching and counseling for improved performance; organizational culture and work/life balance; the power of managing your time and personal priorities; the impact of personality styles on communication; leading people to higher performance; managing people issues to stay focused on priorities; overcoming barriers to successful management; managing communication challenges.
Relevant Coursework: Introduction to technology and education, understanding the learning process, principles of instructional design, cognitive approaches to learning, computer-mediated learning environments, curriculum design and evaluation, educational research methods, and online learning: theory and practice.
Beginner and advanced operating system administration, data modeling and design, database administration, beginning and advanced programming, web applications, and strategic management.