Mary Louise Hernandez

Deliver excellent customer service at all times.
• Answering Phone Calls International & Local Incoming & Outgoing Calls
• Receiving/Assisting the visitors, Administer all Meeting/Conference Rooms Reservations in line with
the company employee’s appointment.
• Deal with all enquiries in a professional and courteous manner, in person or on the telephone
• Fulfill all the reasonable requests from guests to ensure their comfort, satisfaction and safety while
waiting for company meeting host.
• Completing the Administrative Support (Hotel Booking, Ticket Booking, Daily Courier Booking &
Courier Tracking (international or local), In-charge of online courier pick up request
• Vehicle Booking, Guest Pick up, Gate Pass, Location Map, Arranging Daily & Weekly Jebel Ali Free zone
guest gate passes)
• Making Purchase Order using SAP Software (Office, Housekeeping, Pantry Supplies, Travel Ticket) for
Local Suppliers
• Preparing the Monthly Breakdown Bills for courier (DHL, ETISALAT, FEDEX, GATE PASS INVOICES)
• Maintaining my own book files. (Incoming Courier, Samples, Outgoing & Incoming Documents from
Factory, Outgoing pick up cheques)
• Connecting a conference call
• Connecting calls for Exit Interviews
• Requesting for New Email for New Employee’s
• Scheduling for Meeting Inductions- (New Joinee)
• Managing Incoming courier for the CEO
Secretarial Work directly to the Director/ Chairman of the company:
Maintaining personal phone book
Sending the personal/ official courier
Data encoder (Logs/Contacts/Letter)
Arranging to send the personal gift to the address provided
Transferring important calls
Communicating to the PA’s if needed

Receptionist cum HR & Admin Assistant
December 2011- June 2016
Dabur International Limited
Jebel Ali Free Zone Dubai UAE

Duties and Responsibilities:

• Deliver excellent customer service at all times
• Answering Phone Calls International & Local Incoming & Outgoing Calls (120 employees Dubai Base)
• Receiving/Assisting the visitors
• Assisting in keeping the Reception Area clean and tidy at all times.
• Deal with all enquiries in a professional and courteous manner, in person on the telephone or via e-mail.
• Administer all Meeting/Conference Rooms Reservations in line with the company employee’s appointment.
• Fulfill all the reasonable requests from guests to ensure their comfort, satisfaction and safety while waiting for company meeting host.
• Always adhere to all company policies and procedures
• Carry out instructions given by the management
• Administrative Support/Work (Hotel Booking, Vehicle Booking, Guest Pick up etc.)
• Making Purchase Order using SAP Software
• Releasing Purchase Order using SAP program
• Preparing the Monthly Breakdown Bills for courier ( FEDEX & DHL)
• Preparing the Monthly Telephone Bills
• In-charge of sending documents via courier booking
• Tracking the courier with details
• Receiving incoming couriers and maintaining the details before forwarding to the correct person
• In-charge for sending and preparing for Gate Pass and Location Map
• Maintaining my own book files.
• Management of Time & Attendance - strictly adhered to the HR policy
• HR Database Management - Frequent updates
• Employee Files - Monitor & Manage through file audit
• HR Official Letters
• Ticketing for Employees ( Business & Personal Travel )