CUSTOMER SERVICE
QATAR AIRWAYS
مجموع سنوات الخبرة :13 years, 11 أشهر
$ TRANSFER DESK AGENT
Ensure a high standard of Customer Service is maintained at all times and be able to project the QR image at all times by being fully conversant with ticketing and fares procedures; responding to customer queries; complaints and claims in an efficient and timely manner in order to restore passenger confidence.
Deal with problems arising such as delays; disruptions; excess baggage or denied boarding; including implementation of the 'Options' Scheme; in order to retain customer confidence and loyalty.
Ensure expenditure on meals and accommodation for transfer or delayed passengers are in accordance with company procedures.
Ensure the expeditious and accurate completion of all documentation including tickets; MCOs; Excess baggage.
Make/amend reservations as and when necessary, handle rebooking of flights accommodation and re-issuing tickets and issuance of FIMs in the event of disruptions for QR and other airlines.
Recalculate fares for passengers changing itinerary; making additional collection as required; completing daily ticket sales returns and ensuring monies are banked.
Monitor both inbound and outbound transfer passengers. Make arrangements to expedite their journey through the airport. Compile various statistics on transfer numbers and provide daily shift reports.
Undertake Check-in for transfer passengers at the Transfer Desk. Allocate seats process transfer baggage requirements and ensure visas and other documentation is in order for travel.
Assist other Airport Services team members as and when required and undertake various administrative functions and other duties as directed from time to time by the Airport Services Manager and Ticket Desk Supervisor.
Greeting and welcoming customers/guest in a polite manner with a bold smile.
Providing information to guest on hypermarket policies, rules and regulations as well as the timings
Providing proper Sales and making effort the target are meet
Placing orders on time to make sure no run out in stock
Ensuring all the fire exits and fire fighting equipments are free from any obstruction.
Handling of any complains within my control.
Reporting any misconduct of guest, trespassing and any other fishy activities to the concerned authorities.
Making sure all the lost and found items are properly kept and handed over to the concerned authorities.
Writing on daily basis of the report of the sales as well as making sure all the keys at the concierge are properly kept.
Receiving mails and any other document and handing over to the concerned department.
Provides customer with complete service and an enjoyable shopping
To maximize sales, ensuring that the store is presented to brand standards
Offering sales demonstrations to customers
Merchandising new products
Reviewing sales trends and recommends sales strategies to bridge sales Gaps
Giving Friendly and personalized service.
working as a team of many Customer Service Sales representative
Attending needs and requests
Answering all telephone calls and enquiries in an efficient and professional manner.
Ensure an efficient reception experience for Guests, including check in/out
Ensure that Front Office Management team is fully aware of any relevant feedback from guests and other departments
Demonstrate a high level of customer service at all times and able to handle complains
Welcome every guest with a smile
Maintain a professional approach at all times and able to remain calm
and courteous Maximize room occupancy and use up-selling techniques to promote Hotel services and facilities
Handling customers complain at their satisfaction
Knowing what is happening in the entire Hotel in its day out activities
Be up to date with all changes, new procedure and events and able to use opera system
Answering outgoing and incoming calls and acting on them in details.
Record and pass on memos and messages for guests
Draw up invoices and basic accounting
Handling cash and paying out petty cash
Doing other duties as assigned by head of department on time to time