Mary  Munjuga, Administrative Assistant

Mary Munjuga

Administrative Assistant

Mount Kenya University

Lieu
Kenya
Éducation
Master, Strategic Management
Expérience
6 years, 11 Mois

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Expériences professionnelles

Total des années d'expérience :6 years, 11 Mois

Administrative Assistant à Mount Kenya University
  • Kenya
  • février 2016 à octobre 2016

• Issuance of students’ certificates and transcripts.
• Managing students’ online system portal.
• Handling students’ and visitors inquiries and complaints.
• Administering of examination papers and booklets.

Administrative Assistant à Mount Kenya University
  • Kenya
  • septembre 2013 à janvier 2016

• In-charge of registration and indexing of students sitting for the National Board Examination.
• Assistant Attachment coordinator for students in the School’s department.
• Handling students’ complaints and problems.
• Handling of Telephone calls.
• Welcoming students and visitors.
• Arranging for official meetings for the Head of Department.

Intern à East African Cables Limited
  • Kenya
  • juin 2013 à août 2013

• Leave and sick offs management for the employees.
• Arranging for Training sessions for the employees.
• Welcoming clients and visitors.
• Handling employees’ complaints and problems.

intern à Mount Kenya University Thika
  • Kenya
  • septembre 2012 à mars 2013

Duties & Responsibilities:

Handling of Telephone calls.
Welcoming clients and visitors.
Handling students complains and problems.
Data Entry of office work.
Manual Filling.
Ensuring the office is neat and tidy.
Handling Incoming and outgoing e-mails and forwarding them to respective individuals.
Writing of Memorandum Letters and Meeting Minutes.
Distribution of Communication Documents within the Organization.

Data Entry Clerk à Inoorero University Nairobi
  • Kenya
  • août 2012 à septembre 2012

Duties & Responsibilities:

Manual Filling.
Attending to telephone calls.
Data Entry electronically.
Welcoming and attending to clients and visitors

Partnership à Grocery Shop
  • Kenya
  • septembre 2011 à juillet 2012

Duties & Responsibilities:

Keeping grocery cash records.
Buying of groceries in bulk and selling in small quantities.
Handling customers positively.
Maintaining the grocery shop.

Front Office Receptionist à Sand ton Palace Hotel Nairobi.
  • Kenya
  • janvier 2012 à juin 2012

Duties & Responsibilities:

Maintained effective communication with the related departments to ensure smooth service delivery.

Attended to guests, clients and staff enquiries, complaints and any other assistance needed.

Checking in and out of arriving and departing guests.

Managed and attended to all telephone calls.

Handled reservations and bookings for guest rooms, restaurant tables and conference halls for meetings.

Maintained tidiness and cleanliness at the work area.

Data Entry Clerk à Online Mobile Communication Limited
  • Kenya
  • janvier 2011 à août 2011

Duties & Responsibilities:

Data Entry of sales records.
Converting cash to M-pesa float electronically.
Attending to customers inquiries.
Distribution of M-pesa floats to different branches.
Handling challenging customer and employee issues.
Handling of telephone calls.
Keeping and maintaining the Office petty cash.

Volunteer Receptionist à The Aga Khan University Hospital Nairobi
  • Kenya
  • septembre 2010 à janvier 2011

Duties & Responsibilities:

Welcoming of visitors and directing them to different respective places.
Supervised other Volunteers on duties assigned on them and also gave Orientation to the new Volunteers.
Attending to staff, patients and visitors inquiries.
Booking of Doctors’ appointments for patients.
Making store orders for office and the Wards equipment.
Issuing of questionnaires to in-patients to answer them and follow up afterwards.
Attending to telephone calls.
Manual filling.

Sales Lady à Lowaga Enterprises
  • Kenya
  • janvier 2008 à août 2008

Duties & Responsibilities:

Attending to customers inquiries.
Distribution of clothes to other retailers and wholesalers.
Keeping of sales records.
Managing petty cash.
Finding new customers.

Office Assistant à The Aga Khan University Hospital Nairobi
  • Kenya
  • octobre 2007 à décembre 2007

Duties & Responsibilities:

Attending to visitors and clients.
Handling of Telephone calls.
Distribution of Brochures and Flyers to different departments.
Dispatching of Mails and Office documents to different departments.
Manual Filling.
Maintaining neatness in the office.

Éducation

Master, Strategic Management
  • à Jomo Kenyatta University of Agriculture and Technology
  • décembre 2016

Master of Business Administration- Strategic Management

Diplôme, Diploma in Front Office Management
  • à Kenya Polytechnic College
  • décembre 2011
Baccalauréat, Bachelor of Commerce- Human Resource Management
  • à KCA UNIVERSITY
  • décembre 2010
Diplôme, Diploma in Business Administration
  • à Jomo Kenyatta University of Agriculture and Technology
  • juillet 2008
Etudes secondaires ou équivalent, Certificate of High School Education
  • à St. Hannah's High School
  • novembre 2005

Specialties & Skills

Office Administration
Teamwork
Problem Solving
Customer Service
Sales Targets
Computer packages
Database Management
Mentoring

Langues

Souahéli
Expert
Anglais
Expert