Waitress / Hostess
Ginza restaurants
Total des années d'expérience :15 years, 0 Mois
• Welcomed guests to the restaurant by meeting and greeting with a warm smile.
• Escorted guests to their preferred tables, ensure they are comfortable, present menu and offer a drink to start.
• Assisted guests with making menu choices in an informative and helpful manner.
• Assisted in the training of new staffs, ensuring attention to detail and comprehensive understanding of restaurant standards.
• Delivered exceptional, friendly and fast service.
• Maximizing store revenue by suggesting upgrades and add-ons to guests.
• Bussed tables, maintained cleanliness in the restaurant, and set up according to the restaurant standards.
• Operate POS terminals to input guest orders, receive payments both cash and credit.
• Effectively communicated with kitchen staff regarding guests allergies, dietary need, and other special requests.
• Gaining menu knowledge in order to up -sell and assist guests choose their order correctly.
• Managed closing duties, including restocking, cleaning and refilling.
• Deliver guest’s bill, do transaction, thank them for dining in our restaurant once they are done and invite them to dine with us again.
• Work with other servers as a team for a smooth operation to achieve our daily target.
• Greeted, welcomed guests and assisted them to their seats.
• Present menu to guests and assist them in choosing their order.
• Checked on guests to ensure that they enjoyed their meals and take action to correct any complain.
• Prepared bills collect payment from guests and issue correct change.
• Ensured that tables are clean and orderly by directing the setup prior to meal hours and cleaning table area after meal periods.
• Demonstrated technical selling skills and product knowledge in all areas.
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• Handled daily cash and credit payments at the end of the shift counter check and deposit in the safe.
• Skilfully anticipated and addressed guests’ service needs.
• Maintaining high standard of presentation and cleanliness across the store.
• Demonstrating good product knowledge to customers.
• Carrying out stock replenishment.
• Being responsible for the store security.
• Cleaning and restocking the sales area.
• Attend to customer complains in a polite manner.
• Highlighting special promotion to customers.
• Doing stock inventory at the end of the month.
• Present and sell company products and services to current and potential clients
• Taking care of plants and cut flowers in the shop to ensure freshness and quality.
• Made fresh floral arrangements upon request as well as filling daily orders.
• Provide specialized design and floral expertise to plan, design and create floral arrangements.
• Suggest and recommend best flowers for special occasions to our clients.
• Identify and resolve client concerns and complains in a friendly manner.
• Operated cash register as well as depositing money to the bank.
• Assist with off- site events including weddings and parties.
• Assist with inventory management and cost control to minimize waste.
• Listening to customer requirements and presenting appropriately to make a sale.
courses: Computer training and hospitality course