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Mary Sheeba Paul, Head – HR & Admin.

Mary Sheeba Paul

Head – HR & Admin.·PIL (India) Private Limited,

India

High school or equivalent, Human Resources

Work experience

Total years of experience: 14 years, 2 months

Head – HR & Admin.

November 2023 - Present

PIL (India) Private Limited,

Chennai, India

November 2023 - Present

• Scaled Headcount 250 - 420 in 18 months, built capability mapping & Hiring
engine.
• Built the Global Capability Centre (GCC) model for IT, Audit, Shared Services,
Manning, Agency Ops & Finance.
Strengthened HRBP Framework for agile, cross-market operations.
• Drove Engagement & Culture uplift leading to Great Place To Work
certification.
• Designed 2-year workforce plan, succession pipelines & Cross-training
models
• Implemented BCP with near-zero downtime, benchmarked compensation
to global standards
Renovated 30, 000 sq. ft facility, ran Global board Meet, built Vendor
Governance & Compliance systems.
• Honored CSR by supporting deserving causes & effective delivery models

Company industry:
Shipping

Senior Manager (HRBP & Shared Services)

November 2019 - October 2023

GUARDIAN INDIA Operations Private Limited,

Chennai, India

November 2019 - October 2023

Insurance | Captive GCC
• Built Shared Service Model (16/5) supporting 7, 000+ employees in US &
Cananda
• Transitioned HR Ops to India, stabilized 95%+ SLAs & 24-hr TAT.
• Managed HRBP for 2500+ employees - succession planning, L&D, payroll,
Workday Integration, POSH, ER

Company industry:
Insurance & TPA

Manager – HR

March 2014 - October 2019

CSS Corp Private Limited,

Bengaluru, India

March 2014 - October 2019

Technology & Services
• Lead HR Ops for 4 business units; delivered 1000+ hires in 8 months
• Drove Talent Management (Gallop, EWS, RAG) & ISO 27001 compliance
• Scaled Cross-skilling & Productivity programs.

Company industry:
Computer Hardware & High-Tech Manufacture

Head of Operations

January 2010 - November 2011

Magus Customer Dialog Private Limited

Chennai, India

January 2010 - November 2011

• Turned around P&L from -15% - +15%
• Stabilized High-attrition Operations

Company industry:
Call Centers & Customer Care Outsourcing

Education

Strategic Competencies, IIM

May 2026

May 2026

High school or equivalent, Human Resources

India

IIBMS

April 2011

April 2011

High school or equivalent, Master of Business Administration

India

Annamalai University

April 2002

April 2002

Master's degree, (Public Admin.)

India

Women's Christian College

April 1993

April 1993

Bachelor's degree, Math

India

Skills

COMPUTER SYSTEMS
Intermediate
COMPUTER SYSTEMS
Intermediate
FINANCE
Intermediate
FINANCE
Intermediate
HUMAN RESOURCE STRATEGY
Intermediate
HUMAN RESOURCE STRATEGY
Intermediate
KRONOS TIMEKEEPING SOFTWARE
Intermediate
KRONOS TIMEKEEPING SOFTWARE
Intermediate
MERGERS AND ACQUISITIONS
Intermediate
MERGERS AND ACQUISITIONS
Intermediate
MICROSOFT AZURE
Intermediate
MICROSOFT AZURE
Intermediate
PROJECT MANAGEMENT SOFTWARE
Intermediate
PROJECT MANAGEMENT SOFTWARE
Intermediate
SHIPPING AND RECEIVING
Intermediate
SHIPPING AND RECEIVING
Intermediate
WORKDAY SOFTWARE
Intermediate
WORKDAY SOFTWARE
Intermediate
WORKFORCE MANAGEMENT
Intermediate
WORKFORCE MANAGEMENT
Intermediate

Languages

English
Beginner
Telugu
Beginner
Malayalam
Beginner
Hindi
Beginner

Training and Certifications

Certifications
HRM & Org. Development
Six Sigma

Hobbies

  • Community Building
    Trustee to Foundation - which coaches students in soccer with a tie up with Onside Soccer (UK) and qualify them to participate in District level.