Mary Sheeba Paul

• Scaled Headcount 250 - 420 in 18 months, built capability mapping & Hiring
engine.
• Built the Global Capability Centre (GCC) model for IT, Audit, Shared Services,
Manning, Agency Ops & Finance.
Strengthened HRBP Framework for agile, cross-market operations.
• Drove Engagement & Culture uplift leading to Great Place To Work
certification.
• Designed 2-year workforce plan, succession pipelines & Cross-training
models
• Implemented BCP with near-zero downtime, benchmarked compensation
to global standards
Renovated 30, 000 sq. ft facility, ran Global board Meet, built Vendor
Governance & Compliance systems.
• Honored CSR by supporting deserving causes & effective delivery models

Insurance | Captive GCC
• Built Shared Service Model (16/5) supporting 7, 000+ employees in US &
Cananda
• Transitioned HR Ops to India, stabilized 95%+ SLAs & 24-hr TAT.
• Managed HRBP for 2500+ employees - succession planning, L&D, payroll,
Workday Integration, POSH, ER

Technology & Services
• Lead HR Ops for 4 business units; delivered 1000+ hires in 8 months
• Drove Talent Management (Gallop, EWS, RAG) & ISO 27001 compliance
• Scaled Cross-skilling & Productivity programs.

• Turned around P&L from -15% - +15%
• Stabilized High-attrition Operations