Front Desk
NSTYLE International
Total years of experience :13 years, 2 Months
Greet and gives customer a warm welcome.
Handles faxed and emailed inquiries in a timely manner.
Handles each caller with respect and courtesy.
Attends complaint calls in a smooth and respectful manner.
Provides good quality service.
Arranging/fixing of bookings
Filing of documents (receipts, memos, medical certificate, customer information sheet and product orders)
Product controller
Handling the staff
Balance the money at the end of the shifts and calculate daily transactions using computer or adding machine.
Arrange monies received according to denomination
Filing of documents (receipts, memos, medical certificate, customer information sheet and product orders).
Answering the phone.
Calling the clients to confirm their appointments.
Encoding Daily Working Report.
Encoding Big Report.
Receiving payments.
Receiving delivered product orders.
Faxing product orders.
Making gift voucher.
Balance the money at the end of the shifts and calculate daily transactions using computer or adding machine.
Enter customer’s transaction.
Arrange monies received according to denomination.
On-the-Job Training (OJT
Filing of documents (brochures, fliers, promotion of the hotel)
Giving fliers to the guest.
Registering guest for the events.
Guiding the guest in the hotel.
Promoting the events.
Filing of documents (brochures, fliers, promotions of the hotel).
Faxing and copying guest reservations.
Verifying guest reservations.
Answering the phone.
Organizing hotel manuals.
Member, SHOTS The Students for Hospitality Organizations and Tourism Services Department of Hospitality Management