Sales Associate
Emirates National Oil Company (ENOC)
Total years of experience :12 years, 8 Months
Maintained and handled the cash float, and processed discounts and promotions
•Promoted a range of products in-store (shop)
•Assisted walk-in customers and personally welcomed them.
•Worked as an individual and as part of a team to deliver superior outstanding customer experience.
•Posted orders into the POS system and provide customers with price information.
•Received payments against sold orders by processing credit and debit cards and tendering change for cash transactions.
•Ensured exceptional qualities of customer service are delivered with polite and courteous manner so that high guest satisfaction is provided to all customers.
•Ensured good and proper work flow and teamwork amongst colleagues.
Received Spa guests in a timely manner and provided friendly, and fast appointment services.
•Helped the guests in selecting services including massage, body treatments, facials, manicure and pedicure.
•Established a good relationship with repeat guests and responded to ongoing needs and queries, helped maintain client records of preferences.
Delivered exceptional service by greeting and serving customers in a timely manner and provided friendly, and fast service.
•Helped the customers in the selection of appropriate clothes according to their body, style, age and in case of an upcoming event.
•Maintained and established a good relationship with frequent and potential clients by calling them whenever we receive new stock so they get a chance to purchase before sizes run out.
•Changed and dressed the mannequins at the window displays and in the shop floor when new stock arrives, and according to seasons.
•Cashiering duties and proven ability to efficiently serve customers smoothly.
•Handled customer complaints and problems ensuring customer satisfaction.
•Consistently adhered to quality expectations and company standards.
and presented makeup products and services to clients
•Up selling new and existing cosmetic products in the company to both repeat and new customers who needed consultation and advice.
•Cashiering and working hard as a team leader to ensure that the given daily targets are met.
•Makeup Artist; Offering customers free makeup sessions to encourage sales of our makeup brand.
Represented Beverage brand in a ‘Drink Responsibly Campaign’ by encouraging customers to consume water bottles and offering water bottles to them for free.
•Communicated with the waiter staff, kitchen, management and gave individualized service to all customers, showing them to their tables and answering any questions they may have.
•Participated in social networks, organized road shows and hosted nights in reputable night clubs with reputable d j s all over the country while promoting discounts, and increasing sales for the company.
•Received calls from customers looking to entertain and made calls to potential new prospects, offering them special deals and promotions.