Sales Associate
Macy's
Total years of experience :1 years, 3 Months
•Meeting and making a connection with customers, asking questions and listening to shoppers' needs, then giving options and advice on meeting those needs
•Inspiring the customer to buy, celebrating the purchase, and creating a lasting positive impression of you, Macy's, and the purchase
•Ensuring that fitting rooms are ready for customers by promptly clearing our merchandise and returning it to the proper area of the selling floor
•Maintaining selling floor presentations, and restocking them as needed
•Learning Macy's systems and procedures to enhance selling efficiencies and complete support duties
•Handle all returns courteously and professionally
•Adhere to Loss Prevention and inventory control and compliance procedures
•Perform other duties as assigned
•Regular, dependable attendance and punctuality
•Responsible for achieving personal sales goals and Star Reward goals
•Maintain a professional attitude with sincerity and enthusiasm reflecting Macy’s commitment to our customer - the most important person in our stores
•Be knowledgeable of and perform sales support functions related to POS procedures
•Develop product knowledge by reading current vendor tags and pamphlets and attending training classes in order to communicate it to the customer
•Be aware of current promotional events and sales
•Maintain good housekeeping standards
Reservation Agent - Al Bustan Rotana, Dubai ( 02 April 2014 - 09 September 2014 )
• Process and confirm guest room reservations made by clients on the phone, letter or fax
• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
• Show complete product knowledge, understand rate structure and apply rate management
• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor
• Promote and maintain good public relations and endeavors to maximize business
• Maintain an accurate room status at all times
• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified
2013 GED High School Equivalency Diploma Graduated with an “Honours Academic Achievement Award” 30th July 2013 3.5 GPA