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maryam abu syam, E-commerce Operator

maryam abu syam

E-commerce Operator·Everease E-commerce Store

Jordan

Bachelor's degree, Engineering

Work experience

Total years of experience: 11 years, 7 months

E-commerce Operator

January 2021 - January 2025

Everease E-commerce Store

Amman, Jordan

January 2021 - January 2025

 Resolved customer inquiries and complaints promptly, maintaining high
satisfaction rates and driving repeat business through empathetic
communication
 Managed product listings, inventory, and order processing. Utilized Excel for data
management, analysis, and reporting.
 Ensured timely and accurate updates of product information on the e-commerce
platform.
 Coordinated with the logistics team to ensure smooth order fulfillment.
 Provided excellent customer service and handled customer inquiries efficiently.
 Collaborated with the marketing team to optimize product listings and
promotions.
Company industry:
Internet & E-commerce

Technical Manager

February 2019 - June 2020

Universal Link Corporation (ULC)

Amman, Jordan

February 2019 - June 2020

 Led and mentored the technical team.
 Managed client evaluations and product feedback
 Served as the primary liaison between clients and vendors to ensure project
requirements were met.
Company industry:
Industrial Production
Job role:
Engineering

Senior Technical Support Engineer

January 2017 - January 2019

Universal Link Corporation (ULC)

Amman, Jordan

January 2017 - January 2019

 Managed client technical meetings and training for ULC partners.
 Designed and approved pilot production of new models with factories.
 Provided technical support and project design validity checking to the pre-sales
department.
Company industry:
Industrial Production

Technical Support Engineer

January 2014 - January 2017

UniversalLinkCorporation(ULC)

Amman, Jordan

January 2014 - January 2017

• Served as the face ofthe organization, participating and leading meetings with
new potential clients discussing systems design and its technical sides.
• Built RMA system from the ground up, and organize the prototype items testing
and results reporting process.
Company industry:
Security & Fire Systems

Quality Assurance Engineer

January 2013 - January 2014

Blue Zone Company(ISP)April

Amman, Jordan

January 2013 - January 2014

 Provided IT support and troubleshooting for customer network service issues.
 Delivered Customer Care Department audits, evaluations, and training materials.
 Monitored workflow and quality standards.
 Conducted quality checks on CPE WIMAX signals and site performance.
Company industry:
Internet & E-commerce

Education

Hijjawi for Engineering Technology, Yarmouk University

January 2013

January 2013

Bachelor's degree, Engineering

Jordan

GPA (point): 2.7 out of 4

GPA (point): 2.7 out of 4

Skills

Customer Focus
Expert
Customer Focus
Expert
Software Quality Assurance
Expert
Software Quality Assurance
Expert
Software Testing
Expert
Software Testing
Expert
Marketing Support
Expert
Marketing Support
Expert
Microsoft Office
Expert
Microsoft Office
Expert
RETURN MERCHANDISE AUTHORIZATION
Intermediate
RETURN MERCHANDISE AUTHORIZATION
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
BROCHURES
Intermediate
BROCHURES
Intermediate
E COMMERCE
Expert
E COMMERCE
Expert
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
TEAM BUILDING
Intermediate
TEAM BUILDING
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
PROTOTYPE COMPUTER SCIENCE
Intermediate
PROTOTYPE COMPUTER SCIENCE
Intermediate
BRANDING
Intermediate
BRANDING
Intermediate
CLIENTS
Expert
CLIENTS
Expert
COMPUTER SECURITY
Intermediate
COMPUTER SECURITY
Intermediate
CRASH
Intermediate
CRASH
Intermediate
DISASTER RECOVERY
Intermediate
DISASTER RECOVERY
Intermediate
EXCEL
Intermediate
EXCEL
Intermediate
FOCUS
Expert
FOCUS
Expert
IT SUPPORT
Intermediate
IT SUPPORT
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
MS OFFICE
Beginner
MS OFFICE
Beginner
ON SALES
Expert
ON SALES
Expert
Customer Focus
Expert
Customer Focus
Expert
Software Quality Assurance
Expert
Software Quality Assurance
Expert
Software Testing
Expert
Software Testing
Expert
Marketing Support
Expert
Marketing Support
Expert
BUSINESS PLANNING
Intermediate
BUSINESS PLANNING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
ORDER FULFILLMENT
Intermediate
ORDER FULFILLMENT
Intermediate

Languages

Arabic

Expert

English

Expert

Hindi

Intermediate