Maryam almutairi

• Managed a portfolio of 25+ client accounts as the primary point of contact, overseeing all administrative
coordination, documentation, and service delivery activities to ensure zero lapses in account continuity.
• Administered end-to-end contract lifecycle processes including drafting, filing, milestone tracking, and
renewal coordination, maintaining an organized document management system for 100% audit-ready
records.
• Provided executive-level administrative support by preparing comprehensive reports, meeting agendas, and
briefing materials using Excel and PowerPoint for senior management and C-suite stakeholders.
• Coordinated internal scheduling, client review meetings, and cross-departmental follow-ups, ensuring all
action items were tracked, assigned, and completed within agreed timelines.
• Developed and maintained Power BI dashboards to monitor account health, contract renewal pipelines, and
service performance indicators, supporting data-driven operational decisions.
• Managed procurement and vendor coordination activities, tracking purchase orders, following up on
deliverables, and ensuring compliance with company policies and contractual obligations.
• Maintained structured records and administrative databases for all client interactions, account updates,
correspondence, and service changes, ensuring full data accuracy and team-wide visibility.
• Monitored SLA compliance across all client accounts, coordinating with internal departments to resolve
service issues promptly and within agreed response timeframes.
• Delivered executive-level PowerPoint presentations summarizing account performance, contract status, and
operational recommendations to senior leadership.
• Supported smooth client onboarding administration for all new accounts, preparing welcome
documentation, coordinating internally, and ensuring alignment on deliverables and timelines.

• Managed administrative operations for a photography studio serving 40+ recurring individual and corporate
clients, overseeing scheduling, correspondence, billing coordination, and office workflow management.
• Built and maintained a structured client database and filing system tracking account history, contract terms,
preferences, and renewal schedules, ensuring proactive follow-up and zero missed renewals.
• Coordinated day-to-day office administration including calendar management, appointment scheduling,
supply procurement, and vendor communications to ensure smooth studio operations.
• Prepared and delivered monthly performance reports to studio ownership using Excel and PowerPoint,
covering revenue per client, booking frequency, satisfaction scores, and operational highlights.
• Managed client correspondence and handled complaint escalations professionally, maintaining accurate
written records of all interactions and outcomes for full administrative accountability.
• Developed client satisfaction surveys and analyzed feedback data to identify operational gaps and
implement administrative process improvements that enhanced overall service quality.
• Coordinated client onboarding administration for all new accounts, preparing documentation,
communicating deliverables, and ensuring seamless transitions from inquiry to active service.
• Supervised and trained a team of 5 administrative staff on communication standards, filing procedures,
account tracking systems, and service quality protocols.
• Handled budget tracking and expense reporting for studio operations, monitoring costs against targets and
presenting monthly financial summaries to management.