Senior HR Generalist
SUTRA HR
مجموع سنوات الخبرة :11 years, 10 أشهر
Acting Talent Director
· Redesigning a decade old informal review process. Outputs include new KPI process, new grading structure and competency framework Succession Planning, training plans and total rewards recommendations.
Policies and Procedures
· Created Performance Management policy, and the Re-design of Company's HR recruitment procedure, and payroll process. All procedures compliant to UAE labour laws.
HR Systems
· Enhancing EActing Talent Director
· Redesigning a decade old informal review process. Outputs include new KPI process, new grading structure and competency framework Succession Planning, training plans and total rewards recommendations.
Policies and Procedures
· Created Performance Management policy, and the Re-design of Company's HR recruitment procedure, and payroll process. All procedures compliant to UAE labour laws.
HR Systems
· Enhancing Employee Data, offering detailed analysis report of multiple system integration with HR data, and recommending extensive data clean-up plan.
Developed HR operations
· from scratch, to match the requirements of international business strategy. (HR Policies, HR Letters, HR Forms, Ready to Use Templates, salary and Annual Leave calculators)
employee Data, offering detailed analysis report of multiple system integration with HR data, and recommending extensive data clean-up plan.
Developed HR operations
· from scratch, to match the requirements of international business strategy. (HR Policies, HR Letters, HR Forms, Ready to Use Templates, salary and Annual Leave calculators)
HR & Administration duties
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⦁ Conduct Team Meetings and counseling sessions
⦁ Conducting formal and informal training to enhance their product knowledge.
⦁ Measuring & monitoring Quality Assurance regarding services.
⦁ Conduct different kinds of Tele Surveys which help to improve services.
⦁ Provide online resolution to costumer’s problem.
⦁ Record costumers complains data and send to the concern departments
⦁ Maintain records about the coverage.