Student Services Assistant
American International School in Abu Dhabi
Total years of experience :29 years, 0 Months
The Student Services Assistant is responsible for providing routine
secretarial support to the Guidance Counselors, School Principal and IB coordinator, ensuring work is delivered in a timely and accurate manner.
Job is required to plan and organize own work, ensuring the delivery of timely and accurate secretarial support. In order to fulfill these responsibilities, the Student Services Assistant is prepared to perform additional duties required by the director and also consistent with the purposes and responsibilities contained
in this job description.
Company Convergys Philippines
Customer Service Outsourcing Company
Job Title Customer Service Specialist
April 12, 2007 - March 06, 2013
Overview Interface with customers via inbound/outbound calls or through Internet for the purpose of handling customer service and providing general
information related to the account's products and or services. Upselling and processing customer's orders and sales.
Responsibilities
• Greet customers in a courteous, friendly and professional manner according to the account's guidelines and scripts.
• Listen attentively to customers need and concerns; demonstrate empathy in delicate situations.
• Understand, analyze customer's issue and deliver resolution.
• Conduct need-based selling by using non-scripted probing techniques to determine customers' need and to offer the most appropriate products or services to address their issue.
• Maintain broad knowledge of products, pricing, promotions, procedures and other important issues through management communications, meetings, client focus, groups and formal trainings.
Company Xlibris Publishing Corporation
A US print on demand company outsourced in the Philippines catering to self-published authors.
Job Title Outbound Sales Supervisor
June 2005 - April 07, 2007
Overview The Marketing Services Sales Supervisor assists the manager in handling and delivering
individual sales targets and team quota.
Responsibilities
• Determine individual and team sales goals
• Plan and execute incentive schemes for each team member
• Motivate each agent to ensure that sales goals are met
• Evaluate and report performance of sales staff
• Training, planning and implementation, as needed
Job Title Xlibris Special Programs Coordinator
September 20, 2004 - May 30, 2005
Overview The Special Programs Coordinator is responsible for planning,
implementing and administering affiliate programs, as well as coordinating event sponsorship to acquire new authors/customers.
Responsibilities
• Research, identify and pursue potential affiliations with Writing Groups in US and Canada
• Plan, implement and administer referral affiliate programs, acting as the main point of contact in the company for special programs
• Manage multiple relationships with affiliate contacts in US and Canada
• Research and identify potential industry events for the company to attend and/ or sponsor in the States
• Coordinate Xlibris' event attendance and/ or sponsorship
• Build, maintain and routinely ensure quality of all tracking functions associated with special programs
• Plan, Analyze and maintain special programs marketing budget
• Coordinate events abroad which is hosted by the company
• Maintain files and archives for all special programs
• Plan, develop new online and offline Marketing Products
• Plan, develop new marketing strategies
Previous Employments
1998 - September 2004 - Managing Director/Owner
Showkonsult Production Services
Responsibilities: Responsible for the entire Event Production from conception until its completion.
Conceptualize the event, market to sponsors (corporate or individual) and to ascertain that
their event needs and requirements are delivered. Head the production team on the event
day and evaluate the plus/deltas after the event.
February 1995-1997 - Assistant Manager
G.A. YupangcoInc., / Perfect Pitch Stor
Post Graduate 1998-1999 University of the Visayas -College of Law Course: Bachelor of Laws
Collegiate 1987-1992 Cebu Normal University Degree: Bachelor of Arts in English ELIGIBILITY/BOARD EXAMS PASSED