Cashier cum Customer Service
Al Rostamani International Exchange
Total des années d'expérience :19 years, 5 Mois
• Greets, assists and serves customers, in order to ensure the provision of the highest standards of customer service and the achievement of maximum sales.
• Handle foreign currencies transactions (buy & sell),
telegraphic transfer or international remittances for both retail and corporate. Deal with corporate clients and confirming deals with the dealing room on regular basis for the rates. (Deira & Al Nahda branches)
• Ensure cash handling is done as per company policy and cash balance at assigned ‘till’ is accurately tallied at the end of the day.
Responsible for security of financial instruments such as Drafts, Cheque, and Travelers cheque.
• Exercise due diligence in processes related to customer transactions such as cash payout (MoneyGram and Express money) to ensure risk mitigation adherence to relevant AML procedures.
• Proactively sell company products and services such as Bank account opening, National Bonds, Ezetop, Cash passport, credit card payments, money gram, express money & etc.
• Answer customer queries and complaints via phone call or email in a professional way.
• Provide appropriate solutions & alternatives within the time limit & follow up for ensure resolution.
Duties and Responsibilities
* Responsible of the float (custody, count, check, sign..)
* Always ready to serve customers and delivers high quality service.
* Promotes the fidelity card and any temporary promotion.
* Processing sales transactions correctly. Performs correct payment operations (cash, credit cards, checks, credit note, gift cards and any temporary promotion.
* At the end of the day, the cashiers are responsible to close, count, enter, print, and sign the reports of his daily sales and carry the money immediately to the safe office.
Job Description
* Analyzed the different fraud patterns in the card industry.
* Handled monitoring and review of credit card accounts.
* Established suspicious accounts through vigilant monitoring of card activities.
* Prevented fraud occurrences and saved Bank's losses.
* Trained new hired employees, updating them with fraud trends and patterns.
* Supervised the team members in the daily performance of their functions to ensure that fraud control measures are being complied.
• Prepared work schedule of personnel to ensure appropriate staffing relative to fraud monitoring.
Cashiering & Attending customer orders.
Job Description
* Handled OJT related tasks - collates OJT Rating Sheets, Checklist & Self-Assessment forms, encodes OJT grades, feedback from summary report.
* Performs Pre & During Branch Simulation Exercises (BSE) Tasks - Assists in BSE materials preparation, collates BSE Attendance sheets & assessment forms, encodes scorres/feedback from collated forms daily, encode debriefing contents & encodes BSE final grades
* Performs other reportorial requirements assigned by the section head.
Cashiering & attending customers order,
Tertiary Polytechnic University of the Philippines (PUP) Bachelor in Banking and Finance June 2002 - March 2006 Secondary
Honor Student
Manggahan Elementary School, Pasig June 1992- March 1998