Maryjane Lawingco

Omnichannel Marketplace Management: Processed and monitored 100+ daily orders
across multiple marketplaces including InstaShop, Talabat, Deliveroo, Careem, Noon, and
El Grocery.
CSR & Sustainability Logistics: Orchestrated specialized order fulfillment and tracking
for sustainability platforms Ejaby and Tekeya, maintaining a 99% successful delivery rate.
Operational Accuracy: Ensured 100% data accuracy in order entry, pricing, and delivery
details across platforms to eliminate dispatch errors.
Supply Chain Coordination: Coordinated directly with warehouse and logistics teams to
ensure timely order fulfillment and stock synchronization.
Financial Risk Mitigation: Monitored transactions via Shopify to identify suspicious
activity and supported fraud prevention.
Payment Architecture: Created and managed secure payment links using Checkout.com
and tracked all payment activity for reconciliation.
Advanced Analytics: Prepared Weekly, Monthly, and Yearly (WoW/MoM/YoY) reports on
complaints and concession rates, identifying trends that led to a 10% reduction in
customer disputes.
Resolution Excellence: Resolved high-volume inquiries via chat, email, and calls,
managing refunds and adjustments strictly per company policy.

Delivered consistent customer-focused service in a high-traffic retail environment,
ensuring a positive shopping experience
Assisted customers with product selection and inquiries, understanding needs to
provide suitable recommendations
Promoted products and offers while maintaining a service-oriented approach
Managed POS transactions, returns, and exchanges with accuracy and efficiency
Resolved customer concerns professionally, ensuring timely and satisfactory outcomes
Maintained store presentation, stock availability, and merchandising standards

Front-of-House Leadership: Served as the primary brand ambassador, delivering a
professional and welcoming experience for 200+ members daily.
Logistics & Scheduling: Efficiently managed high-volume calls, emails, bookings,
and member check-ins while reducing wait times by 20%.
Member Retention: Assisted members with account issues and scheduling, ensuring
a 90% first-contact resolution rate.
Data & Administration: Maintained 100% accurate membership records and
supported management with daily operational reporting and documentation.

Administrative Governance: Processed 50+ documents weekly, providing
support in data entry, document preparation, and meticulous filing.
Workflow Optimization: Managed executive schedules and office
correspondence, increasing administrative workflow efficiency by 15%.
Information Security: Ensured 100% confidentiality and accuracy in handling
sensitive company information and project documentation.
Internal Communication: Coordinated with internal teams to ensure efficient
workflow and clear communication across departments.
Project Documentation: Assisted in report preparation and managed project
documentation for easy access and tracking.