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Mary Joanne Villaluna, Admin Assistant

Mary Joanne Villaluna

Admin Assistant·Blooms International

Kuwait

Diploma, Human Resources

Work experience

Total years of experience: 7 years, 2 months

Admin Assistant

January 2026 - Present

Blooms International

Al Farawaniyah, Kuwait

January 2026 - Present

• Supported office operations by performing data
entry and other clerical tasks.
• Handled all incoming and outgoing correspondence,
including phone calls, emails, and mail.
• Coordinated and scheduled meetings,
appointments, and travel arrangements for staff and
executives.
• Managed and maintained an organized system of
physical and digital files for seamless record
keeping.
• Serve as mediator between colleagues to be passed
on to the head office for any approvals and request.
Company industry:
Consumer Electronics

Secretary

November 2022 - January 2024

Glycemia Clinic

As Salimiyah, Kuwait

November 2022 - January 2024

• Manage the daily appointments of the patients.
• Manage incoming and outgoing phone calls of
patients queries & bookings.
• Prepare clinic expenditures report, cash income for
deposits, and monthly reconciliation of Insurance
claims versus Clinic system statement.
• Prepare patients prescriptions, blood tests, x-rays,
ultrasounds, etc as required for the next visit.
• Download and keep a record of the blood sugar
readings from the glucometer while educating
patients on how to take their medications.
Company industry:
Medical Clinic

Remittance Clerk

January 2019 - January 2022

Al Ansari Exchange

Al Farawaniyah, Kuwait

January 2019 - January 2022

• Extracted checks and remittances from envelopes
to prepare bathes of work.
• Used adding machine to balance transactions and
labelled completed batches.
• Followed standard operating procedures and job
specific instructions to correctly input system data.
• Maintained efficient office operations by offering
skilled clerical support to senior team members.
• Processed daily invoices and payments to keep
accounting records current.
Company industry:
Financial Services

Administrative Support

October 2017 - January 2018

Security Bank

Pasig City, Philippines

October 2017 - January 2018

• Delivered expert administrative support each day,
including processing all paperwork, appointment
requests and payments for busy
office.
• Provided administrative support by assisting with
productivity and contributing to smooth operations.
• Handled day-to-day needs and special projects
with good multitasking and research skills.
• Maintained an efficient office environment by
skillfully routing incoming and outgoing mail.
• Created and maintained new filing system,
improving file retrieval time by office associates.
Company industry:
Banking
Job role:
Administration

Customer Service Officer

January 2015 - January 2017

Amerikana Food Kuwait

Abu Dhabi, United Arab Emirates

January 2015 - January 2017

• Offered feedback on internal customer service
processes to assist staff with efficiency, quality and
performance improvements.
• Connected with prospective, new and established
customers to assess and determine individual needs.
• Documented orders carefully to avoid errors in
communication with delivery service providers.
• Directed phone calls to shorten service time and
steer conversations towards targeted solutions.
• Provided solutions, recommendations and
replacements with empathy and positive feedback.
Company industry:
Food & Beverage Production

Education

FGA DUBAI

May 2025

May 2025

Diploma, Human Resources

United Arab Emirates

ABE International Business College

May 2015

May 2015

Bachelor's degree, Business Administration

Philippines

GPA (point): 1.74 out of 5

GPA (point): 1.74 out of 5

View attachment

ABE International

December 2014

December 2014

Bachelor's degree, FINANCIAL MANAGEMENT

Philippines

GPA (point): 1.74 out of 4

GPA (point): 1.74 out of 4

Skills

MS Office tools
Expert
MS Office tools
Expert
Administration
Expert
Administration
Expert
Customer Service
Expert
Customer Service
Expert
X-RAYS
Expert
X-RAYS
Expert
BLOOD SUGAR
Expert
BLOOD SUGAR
Expert
RECONCILIATION
Expert
RECONCILIATION
Expert
ACCOUNTING
Beginner
ACCOUNTING
Beginner
ACCOUNTING RECORDS
Beginner
ACCOUNTING RECORDS
Beginner
COMMUNICATIONS
Beginner
COMMUNICATIONS
Beginner
CUSTOMER SERVICE
Beginner
CUSTOMER SERVICE
Beginner
EMPATHY
Beginner
EMPATHY
Beginner
FILING
Beginner
FILING
Beginner
MULTITASKING
Beginner
MULTITASKING
Beginner
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
BOOKKEEPING
Intermediate
BOOKKEEPING
Intermediate
CLERICAL WORKS
Intermediate
CLERICAL WORKS
Intermediate
COMPLIANCE RISK
Intermediate
COMPLIANCE RISK
Intermediate
DATA ENTRY
Intermediate
DATA ENTRY
Intermediate
EMAIL MARKETING
Intermediate
EMAIL MARKETING
Intermediate
MAINTENANCE SCHEDULING
Intermediate
MAINTENANCE SCHEDULING
Intermediate
OFFICE MANAGEMENT
Intermediate
OFFICE MANAGEMENT
Intermediate
TRAVEL ARRANGEMENTS
Intermediate
TRAVEL ARRANGEMENTS
Intermediate

Languages

Filipino
Expert
English
Expert

Training and Certifications

Certifications
SCHOOL CERTIFICATE
FGA GLOBAL
May 2025
Show credentials