Online Sales Executive
GT Business DMCC
Total years of experience :6 years, 1 Months
Developing online furniture shop; promoting online shop on different online platforms; providing customers with needed information about products, terms and conditions etc.; planning and scheduling the delivery; building the strong rapport with customers; direct sales; daily/monthly reporting to the management regarding achievements; content management; user experience improvement.
Achieving the sales target by using advanced sales techniques and product knowledge; building an maintaining customer relationships in order to build strong loyalty; communicating with customers to access and satisfy their needs and meeting or exceeding their expectations; maintaining high standards of visual merchandising housekeeping in terms of cleanness, display and stock rotation; participating in inventories; building customer database.
Taking care about VIP customers. Ensuring following up complaints and queries to resolution. Assuring proper investigation, resolution and escalation to customer queries. Assisting in preparing Hotel’s standard policies and procedures.
Position Business Development Associate
Company's name Blagoy art (wholesale of fashion jewelry and accessories)
Period / City / Country August 2013 - March 2014 /Kharkov/Ukraine
Responsibilities
Developing the new branch of the wholesaling company; active extending the database of registered users online; providing clients with needed information about assortment, methods of payment, terms of delivery etc.; building the strong rapport with customers; direct sales; daily/monthly reporting to the management regarding achievements.
Position Executive Secretary, Personal Assistant
Company's name Agricultural Association "Agrosvit"
Period / City / Country June2012 - July 2013/Kharkov /Ukraine
Responsibilities
Providing productive management for executive management team; partnering with an HR in finding appropriate candidates for open positions; organizing monthly reports; coordinating with IT department on all office equipment; assisting in the development and completion of press releases and other corporate communications; coordinating necessary documentation; handling incoming calls; maintaining the condition of the office and arranging the necessary repairs, ordering stationery; implementing current orders of the head of the company and the Board of Directors.
Organizing and scheduling meetings and appointments; partial HR performance (handling employees’ personal records, attendance, vacation plans, sick leaves etc.); handling incoming/ outgoing documents; preparing needed documentation (orders, memos etc.); collaborating with a Sales Department; coordinating with IT department on all office equipment; providing general support to visitors; organizing smooth office operations by ordering all the necessary supplies (water, stationary etc.); handling incoming calls; preparing monthly reports.
Master Degree in Management of International Economic Activity (Faculty of International Economic Relations) Kharkov National University of Economics, 2006-2011
