Team Leader
(DBFS commodities DMCC
Total years of experience :2 years, 1 Months
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Optimized resource allocation to maximize overall team output while
minimizing costs.
• Held weekly team meetings to inform team members on company news and updates.
• Mentored and guided employees to foster proper completion of assigned duties.
• Evaluated staf performance and provided coaching to address ineficiencies.
• Educated staf on organizational mission and goals to help employees achieve success.
• Created and managed project plans, timelines and budgets.
• Collected, arranged, and input information into database system.
• Built strong relationships with customers through positive attitude and attentive response.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Provided ongoing support to direct reports, addressing concerns or
questions promptly so they could remain focused on their tasks.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Increased customer satisfaction ratings by closely monitoring service
quality standards and addressing any issues promptly.
• Coordinated resources efectively to meet project deadlines and achieve desired results.
• Evaluated customer needs and feedback to drive product and service
improvements.
• Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
• Maintained database systems to track and analyze operational data.
• Optimized customer experience by delivering superior services and
efectively troubleshooting issues.
• Worked flexible hours across night, weekend, and holiday shifts.
• Excellent communication skills, both verbal and written.
• Delivered services to customer locations within specific timeframes.
• Proven ability to develop and implement creative solutions to complex problems.