مشاعل السند

• Drove the full digital transformation of procurement processes, partnering with ERP consultants to migrate from
manual operations to D365. Configured workflows, categories, and user roles to align with business needs,
achieving faster cycle times, higher accuracy, and stronger compliance.
• Developed a structured classification framework for procurement requests (external vs. internal), improving
process clarity and accountability across departments.
• Partnered with the Sales department on RFQs and large bids, delivering cost analysis and commercial/technical
proposals, reviewing Bid files, assigning responsibilities, and ensuring all procurement deliverables were
submitted ahead of client deadlines.
• Ensured compliance with contractual obligations by enforcing the requirement of official Change Requests (CR)
before issuing Purchase Orders, mitigating repeated shipping costs and audit risks.
• Directed the team to utilize vendor-specific Deal Registration programs (e.g., Dell, Cisco) for all qualifying
purchase requests, ensuring access to exclusive pricing, technical support, and protection from channel conflicts.
This initiative contributed to cost savings, improved vendor support, and enhanced deal protection for the
company.
• Organized technical workshops and certification training sessions in collaboration with key partners (e.g., Dell,
Hanwha) for the IT and pre-sales teams. These initiatives enhanced product knowledge, supported project
success, and generated cost savings through improved vendor alignment and technical readiness.
• Introduced an innovative temporary warehouse model for large-scale projects, reducing setup and operational
costs by eliminating the need for permanent facilities.
• Designed and implemented a dynamic cashflow tracking model linking supplier payments with project collections,
enabling Finance to plan proactively and reduce liquidity gaps.
• Strengthened vendor relationships by negotiating a shift from advance to credit payment terms, improving
cashflow and elevating partner status.
• Monitored vendor KPIs and developed performance evaluation reports to support continuous improvement and
guide strategic sourcing decisions.
• Represented the company at major technology exhibitions (LEAP, IKTVA) and partner events(Dell, Cisco,
Microsoft), expanding vendor networks and identifying new business opportunities.
• Actively involved in business development activities, registering the company as an official partner with major
tech brands upon client demand.
• Led the Procurement Department, managing a high-performing team and overseeing end-to-end procurement
operations for both internal and client-driven projects
• Strategically assigned tasks based on expertise and workload to ensure efficiency, accuracy, and timely
processing through the ERP system
• Oversaw the full approval cycle of PRs and POs by verifying completeness, confirming vendor compliance, and
ensuring alignment with budgets, sourcing policies, and company objectives.
• Conducted weekly team meetings to review pending requests, resolve bottlenecks, and evaluate supplier
performance.
• Led the hiring process for procurement team members by reviewing resumes, conducting interviews, and
selecting candidates aligned with departmental needs and performance expectations, in collaboration with HR.

• Authorization Administration:
o Create new user in AX.
o Grantee Access to user.
o Create new security Role.
• Maintain Evaluation in AX.
• Maintain Time Attendance in AX.
• VAT Setup in AX.
• E-signature setup in AX.
• Payroll item setup in AX.
• End of service Setup in AX.
• Department setup in AX.
• Evaluating proposals.
• Collecting and analyzing requirements for current and new system.
• Generating documentation such as flowcharts, Function Design Document, System Requirements Document.
• Creating system guidelines and manuals for the organization.
• liaising with other IT staff such as programmers to produce new systems.
• Validates results by testing programs.
• Provides reference by writing documentation.
• Upload data in AX using several methods: using the Dynamics AX Excel add-in, through the batch job in AX 2012 R3 by writing a code (X++), using SQL query.
• Visualizing the data using tableau.
• Extract data from the database using SQL query.
• Maintain workflow for the vacation and PR
• Agreement contract process

* Budget planning controller:
Collective the IT requirement from all corporate in excel sheet form to be easy for them to fulfill it with their own requirement for the next year.
Finalized the requirement into Capex & Opex
After finalized it will send it to finance department to approved it and uploaded in the system
* Purchasing materials and services
* Communicating with the supplier and follow up
* SAP MM (PR - PO - SES)
Coordinate with the supplier to get the quotation(RFQ) and negotiation with them to get the final price.
Get approval on the quotation to proceed with PR.
Follow up with purchasing dept. to issue PO and submitted to the supplier.
Follow up with the supplier to submit the services/material in good condition and on time.
Create SES of the invoice and then submitted to the account dept. to proceed with MIRO and payment.
* SAP Basis:
rest SAP user password.
reset Etmam user password (SAP solution Manager).
creating Etmam user (SAP solution Manager).
* IT Service Management (Etmam System)(SAP Solution Manger) .
* User Training
* Create documentary for the end user as a guide
* Maintained the SLA for each company and uploaded in the solution manger
* Office 365 Administrator: creating Email ID, Reset Email ID password, Modify Email ID setting and Deleting Email ID
* Cisco IP Telephony Administration
create user profile in call manger
Installation the hardware
Coordinate the extension: divided the series of the extension to be suitable with the performance of the company
Responsible of access for: local, internal, mobile and international
* bulebill software administrator: handling the bill for each extension to be Schedule monthly
* Maintained the staff directory for the all companies group by adding deleting and modifying the user profile
* Active directory administration: Creating new user, delete user, Modify user, Reset password
* Monitoring Network by using : Whatsupgold software administrator & Putty software configuration for router
* Project Management
Follow up with the team to submit their task on time
Dividing the tasks between team
Write the scope of work for the project and maintain the budget for it and the timeline
* KPI: Evaluating the department performance
* represented Heba fire & Safety at dafee Exhibition held in dammam university