Masheer Maharaj

Mobile Data and Network specialist ,desktop Support at Vodafone

• South Africa
• November 2008 to November 2013

2008-2010 DATA TECHNICIAN VODACOM
Provided on site technical support and analyzing problem areas associated with data services and coverage services as directed by operational management. Provided on site installation services as required per contract requirements tracking and tending on site problem detection and resolution

2011-2013 MOBILE DATA AND NETWORK SPECIALIST VODACOM
Key responsibilities to render support in the mobile data and network arena in an efficient, effective and Professional manner and remain abreast of the latest developments in the Data and Telecommunications arena. Assisted in developing a central repository of knowledge pertaining to mobile Data services for use by all and support structures around telecommunication and mobile data products. Support corporate Customers on Mobile Data Services, and to ensure that all staff within the identified area is equipped to respond to technically related queries in terms of supplying Customer’s with information and interface to third parties for support on mobile data products offered. Communicate effectively of customer queries, both orally and in writing, with Subordinates, colleagues, clients and customers at all levels of seniority. Provided support to External Customers (Corporate and Consumers) on Data Services and corporate solutions. Providing support with specialized queries relating to various devices and Technologies through all Customer contact channels, Guiding Call Centre Consultants and Customers to set-up various devices with the appropriate settings to enable the use of various devices and technologies whilst speaking to them.
Resolving problems associated with escalated technical queries with the relevant stake holders and conduct extensive trouble-shooting associated with escalated technical Queries around these interfaces, devices and technologies. Assisting radio planners with troubling shooting problem areas, planning new towers as well as Installation of GSM, UMTS, LTE boosting equipment. conducting area, road and highway trails