Unified Communications Specialist
BANK ALBILAD
Total years of experience :19 years, 4 Months
2006 - Present:
Employer in Bank Al-Bilad as Unified Communications Specialist in Network Department
My main job is Administration, configuration, operation and troubleshooting the VOICE systems in the Call Center, Head office and branches with In Call 24/7, handling the below responsibility and duties :
Familiar with Cisco Collaborations
CUCM - Cisco Call Manager.
UCCX - Cisco Call Manger Express.
Cisco Unity.
SIP, CUBE, E1 and Analog Voice Gateways technology.
Cisco Contact Call Center (IPIVR, CVP, and ICM).
Telepresence Video - Video Conference solution systems.
Cisco IM&Presence and Meeting place.
Cisco Jabber.
Cisco Webex.
Good Experience with the:
Voice Recording System.
VMware vSphere, and VMachines.
CUOM - Cisco Unified Operation Manager.
Right-Fax system.
Billing system.
Coordinator with vendors (Projects, troubleshooting and escalation).
My main job is Technical Support for the site that we have contract withPublic
Security and Saudi Commission for Tourism, Also a project in
Dawan Al-Muzalam and RSNF
2003 – 2005: Diploma in Computer Network with GPA 4.26 out of 5, Excellent degree. Form College Telecommunication & information - Riyadh. 2013 – 2016: Bachelor in Information Technology Major with GPA 2.82 out of 4, Very Good degree From Saudi Electronic University - Riyadh. 2016: Islamic Banking Awareness 2015: Self and Time Management 2014: Bank Financial Fraud 2014: Compliance awareness and AML/CTF 2014: Presentation Skills 2013: Creative Thinking skills 2013: TVOICE – Troubleshooting Cisco Unified Communications. 2012: CVPI – Cisco Voice Portal Implementation. 2012: VSICM - VMware vSphere: Install, configure and Manage. 2012: PMP - Project Management Professional. 2010: UCCXD - Deploying Cisco Unified Contact Center Express. 2009: IPCC PW - Cisco IP Contact Center Product Power Workshop. 2009: CVOICE – Cisco Voice over IP (V6.0). 2009: CIPT1 - Implementing Cisco Unified Communications Manager Part 1 (V6.0). 2009: ITIL Foundation V3 - Information Technology Infrastructure Library. 2008: IIUC - Implementing Cisco IOS Unified Communications. 2007: CWENT - Implementing Cisco Works LMS. 2007: SNRS - Securing Networks with Cisco Routers and Switches. 2006: BSCI - Building Scalable Cisco Internetworks. 2006: BECMN - Building Cisco Multilayer Switched Networks. 2005: CCNA – Cisco Certificated Network Associate.