Strategic Growth & Transformation Initiatives Lead North Africa & Levant at Nielsen
Nielsen
مجموع سنوات الخبرة :25 years, 10 أشهر
• Leading the strategic, growth & transformation initiatives in the cluster (EG, LB, JO, LY, PS, SD, TN, DZ & MA).
• Supporting cluster by leading special projects initiatives.
• Recruit vendors to support fieldwork in countries that the company does not have presence.
• Interfaced with client service team to ensure fulfillment of the commercial requirements.
• Created project schedules and ensured timely commitment abiding with the timeline.
• Prepared and maintained the project plan & monitored the progress of the overall consolidated project tasks to achieve on-time deliveries of different segments’ projects.
• Prepare periodically project status reports ensuring executed tasks compliant with project scope.
• Anticipate & resolve issues, problems, bottlenecks or scheduling conflicts that rise during the project implementation while ensuring necessary approvals for any scope change.
• Established meetings with market development teams during the concept initiation phase of any initiative to ensure overall project’s implementation objectives and scope are achieved.
• Built, developed and grew any business relationships vital to the success of the project.
• Cross function communication with multi-culture teams through regular meetings from project inception to implementation until commercial launch & closure.
• Prepare project reviews & summaries (closure reports & lessons learned) upon project completion.
Developed optimum solutions for offers & promotions that positively affect towards the increase of acquisitions, revenue and market share of different market segments, with the least possible development time & cost.
Interfaced with business owners to ensure concept development fulfills marketing requirements.
Created project schedules and ensured timely commitment abiding with the timeline.
Delegated tasks and responsibilities to appropriate resources.
Prepared and maintained the project plan & monitored the progress of the overall consolidated project tasks to achieve on-time deliveries of different segments’ projects.
Prepared weekly project status reports ensuring executed tasks compliant with project scope.
Anticipate & resolve issues, problems, bottlenecks or scheduling conflicts that rise during the project implementation while ensuring necessary approvals for any scope change.
Developed best practices and tools for project execution and management.
Established meetings with market development teams during the concept initiation phase of any promotion/ services to ensure overall project’s implementation objectives and scope are achieved.
Effective management of project’s resources planning during the project lifecycle.
Coached, mentored, motivated and supervised project team members and contractors, and influenced them to take positive action and accountability for their assigned work.
Supervised all assigned tasks to the project’s resources are done in the proper way.
Built, developed and grew any business relationships vital to the success of the project.
Cross function communication with teams through regular meetings with the project’s team members from project inception to implementation till commercial launch & closure.
Prepared project reviews & summaries (closure reports & lessons learned) upon project completion.
Drafted and validated processes and working instructions.
Validated and approved the final product specs, functionality, features and service acceptance tests during the final phase of the service delivery.
Led and supported the project team all the way to completion and even after.
Proposed solutions/alternatives for post-launch problems & reported it to top management.
- Launched m-advertising campaigns to ensure success with focus on customer experience.
- Cross-functional coordination and external facilitation with partners to ensure full technical/commercial preparation and product testing for the Mobile Advertising Solution.
- Defined the roadmap and strategy for Mobile Marketing.
- Established the business case and proposition for Mobile Marketing pricing for the different medias “SMS, MMS, VSMS, USSD, WAP Push, IVR, Banners…etc…
- Managed processes to enhance and achieve consensus and drive implementation.
- Partnered with both Advertising Agencies and Media buyers to establish and develop innovative mobile advertising campaigns.
- Negotiated contracts to secure strategic partnerships for Mobinil
- Worked closely with Advertising Agencies to integrate programs in support of revenue generation.
- Identified potential customers and industries for potential advertising campaigns
• Works on setting team leaders & Reps annual objectives that help achieving company objectives.
• Distributes duties & tasks among the teams.
• Ensures accuracy & honesty in performed duties to the benefit of the company
• Promotes company values, mission & vision among subordinates.
• Ensures accurate implementation of company policies & procedures
• Being pro-active in updating management with operational issues
• Proposes new ideas to management to improve service level & quality
• Provides analysis of inbound call results
• Responsible for all Call Center system generated reports to be submitted accurately & regularly in time (daily, weekly, monthly & annual reports )
• To complete Call Center shift schedules (weekly Reps, TL’s & SPV’s) as well as training schedules as & when required.
• To set & plan for staff regular meetings
• Works with management in forecasting future ratio of calls to number of staff required.
• Responsible for the development of subordinate competencies & abilities to reach highest standards of performance in customer service.
• Motivation of teams through encouraging & rewarding which results in employee satisfaction and loyalty to the company.
• Identifies team leaders’ weaknesses & strengths & develops them to reach supervisory skills for future investment.
• Conducts the annual performance appraisals (three months, first year appraisal, How & What Forms) with clear explanation & fair implementation to ensure consistency among different teams.
• Anticipates in the recruitment of new Call Center Representatives.
• Conducting training sessions for newly hired employees, edifying employees on current products and services in the company.
• Responsible of the Mobile advertising project since May 2008.
• Responsible for all the reports of the store.
• Responsible for the scheduling of the reps in the store.
• Responsible for the stocks.
• Responsible for monitoring the performance of all the sales reps.
Sales Representive, MobiNil National Sales Department. Acting as deputy project manager. Familiarized with all the backoffice operations. Working as a stock keeper & responsible for monitering the performance of all the field reps.
• Reporting for the site manager of Sheikh Zayed Water Treated Plant Project.
• Responsible for all the needed reports and analysis.
• Responsible for the store keeping of the spare parts in the site.
• Responsible for the daily transactions data entry on the database of the customers.
• Responsible for taking the orders of buying & selling of the stocks from the customers.
• Responsible for the bookkeeping of the stocks.
Bachelors of Business Administartion Major: Financing & Investment Portfolios
